IRYNA GUTSOL
Lincolnshire,IL
Summary
CONTACT: Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Fly Plumbing & HVAC
04.2022 - 04.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Administrative Assistant
Preferred Rate
11.2020 - 04.2022
- Addressing customer complaints and providing satisfactory solutions through procedure changes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Monitoring and reporting on key performance indicators to ensure efficient operations
- Updating client information, contract changes and product prices in company databases
- Locating up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits
- Generating leads and preparing business proposals to promote company growth and industry relevance
- Analyzing client feedback and implementing policy changes to increase overall satisfaction.
- Prepared all reports using Excel and Quickbooks.
Licensed Insurance Agent
Allstate Insurance
10.2017 - 11.2020
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
Licensed Life Insurance Agent
American Income Life
07.2015 - 10.2017
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently
- Resolved routine and complex issues by performing detailed research
- Developed insurance cross-selling opportunities.
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Provided life insurance coverage for union members
- Recruit Clients/Selling insurance product.
- Promoted insurance product to people.
- Contact potential clients by telephone in order to secure appointments
- Specialize in selling life insurance policies.
- Calculated and suggested actual amount and of coverage according to analysis of client's age, lifestyle and need
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries.
- Maintained high standards of customer service by building relationships with clients.
- Increased sales of life insurance products through tactical customer outreach.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Education
High School Diploma -
High School #2
Odessa, UkraineAssociate of Arts - Music Teacher Education
MUSIC COLLEGE OF DANYKEVICHA
Odessa, Ukraine 05.2013
Skills
- Relationship building
- Administrative support
- Accounting and Bookkeeping
- Financial Recordkeeping
- Bank Statement Reconciliation
- Expense Reports
- Problem resolution
- Data management
- Client account management
- Insurance sales strategy
- Lead development
- Cross-selling and upselling
- Microsoft Office
- Inventory Management
- Account Balancing
- Customer Service
- Excel Spreadsheets
- Quickbooks
- Payroll
- Staff Management
- Strategic Planning
- Account Management
- Business Development
- Business Negotiation
- Verbal and Written Communication
- Client Rapport-Building
- Client Relations
- Database Management
- Networking Skills
- Sales
Certification
Property & Casualty Insurance License
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Fly Plumbing & HVAC
04.2022 - 04.2023
Administrative Assistant
Preferred Rate
11.2020 - 04.2022
Licensed Insurance Agent
Allstate Insurance
10.2017 - 11.2020
Licensed Life Insurance Agent
American Income Life
07.2015 - 10.2017
High School Diploma -
High School #2
Associate of Arts - Music Teacher Education
MUSIC COLLEGE OF DANYKEVICHA
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