Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Iryna Glushak

Chicago,IL

Summary

Skilled, active and responsible Linux System Administrator, offering more than 5 years of experience. Team player and good leader, headed the successful project, have strong knowledge of Linux system and architecture, and other IT related fields and applications. Good ability of multitasking and troubleshooting. Able to work in high stress environment. Excellent communication skills and ability to learn fast.

Overview

8
8
years of professional experience

Work History

System Administrator

4 WAY LOGISTICS LLC.
03.2023 - Current
  • Maintain and configure servers that support logistics software, databases, and communication systems
  • Manage network infrastructure to ensure reliable connectivity between trucks, warehouses, and headquarters
  • Install, configure, and troubleshoot logistics software such as transportation management systems (TMS), fleet management solutions, and GPS tracking systems
  • Provide technical support to employees using logistics applications and resolve issues related to software or hardware
  • Oversee databases that store critical information such as shipment details, inventory, and customer records
  • Implement and manage backup solutions to protect data and ensure recovery in case of system failures or data loss
  • Manage user accounts and permissions to ensure secure access to systems and data
  • Implement and monitor security measures to protect against cyber threats, including firewalls, intrusion detection systems, and encryption
  • Develop and test disaster recovery plans to minimize downtime and data loss in the event of system failures or emergencies
  • Work with other departments, such as operations and finance, to ensure IT systems support business processes and objectives.

Senior Support Specialist

Zoom Support
11.2020 - 12.2022
  • Managed a support team of 8, providing guidance and mentorship to enhance their technical skills and customer service capabilities
  • Implemented new support tools and technologies, such as ticketing systems and knowledge bases, resulting in a 25% increase in support efficiency
  • Resolved high-priority customer issues and acted as the primary point of contact for escalations, ensuring prompt and effective solutions
  • Developed and maintained comprehensive documentation for troubleshooting processes, knowledge base articles, and training materials to support team and customer needs
  • Collaborated with stakeholders to refine support workflows and identify opportunities for process improvements, leading to a 20% reduction in average resolution time.

Support Specialist

Bohorodchany PDoUGS (Production Department of Underground Gas Storage)
09.2016 - 05.2018
  • Provided first-level support for a range of technical issues, including software, hardware, and network problems, achieving a 95% customer satisfaction rate
  • Assisted in the development of support documentation and training programs to improve team knowledge and service delivery
  • Participated in root cause analysis of recurring issues and worked with development teams to implement long-term solutions
  • Managed and prioritized support tickets, ensuring timely resolution and effective communication with customers throughout the support process.

Education

DevOps Engineer - Computer Science

Ziyotek Institute of Technology
Vienna, VA
2024

Master in Ecology And Environmental Protection -

Ivano-Frankivsk NTUOG
Ukraine
06.2014

Skills

  • Cloud Platforms: AWS, Google Cloud
  • Containerization & Orchestration: Docker, Kubernetes
  • CI/CD Tools: Jenkins, AWS CodeBuild, CodeDeploy
  • Configuration Management: Ansible
  • Version Control: Git, GitHub
  • Scripting Languages: Python, Bash
  • Monitoring: Nagios
  • Operating Systems: Linux 7,8,9, Windows
  • Database: MySQL, MariaDB
  • Infrastructure as Code (IaC): Terraform, AWS CloudFormation
  • Networking: VPC, NLB, DNS, DHCP, VPNs and Firewalls
  • Security: Identity and Access Management (IAM), Security Groups, Encryption and Key Management, Vulnerability Assessment
  • Collaboration & Documentation: JIRA

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Professional Working

Timeline

System Administrator

4 WAY LOGISTICS LLC.
03.2023 - Current

Senior Support Specialist

Zoom Support
11.2020 - 12.2022

Support Specialist

Bohorodchany PDoUGS (Production Department of Underground Gas Storage)
09.2016 - 05.2018

DevOps Engineer - Computer Science

Ziyotek Institute of Technology

Master in Ecology And Environmental Protection -

Ivano-Frankivsk NTUOG

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Iryna Glushak