Iryna Khimeichuk
Chicago,USA
Summary
Adept at fostering client relationships and exceeding sales targets, I leveraged CRM software and negotiation skills to surpass monthly goals. My background showcases my ability to blend interpersonal skills with market analysis, driving growth and client satisfaction.
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Experienced with resolving customer inquiries efficiently and effectively. Utilizes strong communication skills to ensure customer satisfaction. Track record of adaptability and teamwork in dynamic environments.
Overview
6
6
years of professional experience
Work History
Permanent Makeup Artist
Permanent Makeup Artist
02.2024 - 07.2024
- Improved overall customer experience by creating a warm atmosphere that put clients at ease throughout the procedure process.
- Established a loyal clientele base by delivering consistent, high-quality results for various permanent makeup services.
- Performed corrective procedures to improve the appearance of previous permanent makeup applications.
- Utilized advanced techniques such as microblading, micropigmentation, and powder brows to achieve optimal results for each client.
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Guided clients in selecting appropriate pigment colors based on skin tone, personal style, and desired outcomes.
- Conducted consultations to understand client's desired look.
- Sanitized makeup tools to avoid spread of infection.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Customer Support Representative
Blago
09.2022 - 02.2024
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provision of preliminary indicators of debt of residents of all residential complexes
- Monthly monitoring of meter readings (water and electricity)
- Entering these indicators into the accounting table
- Maintaining a table of accounting for mutual settlements
- Maintaining a table and accounting for people of privileged categories
- Inform debtors about the debt and close the debt
- Formation of reports on the work performed (at the end of the month)
- Documentation and archiving
- Interchangeability within the department in the absence of one of the managers
Senior Sales Manager
It Step Academy
01.2022 - 05.2022
- Exceeded monthly sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Investigated competitive landscape to anticipate negative business impacts.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Preparation of documentation, contracts, and proposals necessary for collaboration with the client;
- Analyzing and updating customer databases, complying with the principles of protecting customers' data.
Sole Proprietor
Technolux
11.2018 - 12.2020
- Retail trade in furniture and household goods
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
- Customer consultation;
- Work with documentation.
Education
Master's degree - International Relations
Vasyl Stefanyk Precarpathian National University
Ivano-Frankivsk, Ivano-Frankivsk Region01.2023
Bachelor's degree - International Relations
Vasyl Stefanyk Precarpathian National University
Ivano-Frankivsk, Ivano-Frankivsk Region06.2021
Skills
- CRM Software
- Negotiation
- Account Management
- Market Analysis
- Sales Management
- Document management systems
- Communication skills
- Time management
- Customer service
- Customer support
- Leadership
- Interpersonal skills
- Problem solving
- Active listening
- Flexibility
- Adaptability
- Teamwork
- Computer Skills
- Patience and Perseverance
- Active listening abilities
- Appointment Scheduling
- Data Management
- Customer Success Management
- Attention to Detail
- Problem-Solving
- Small business operations
- Cost analysis and savings
- Rapport and relationship building
Languages
Ukrainian
Native or Bilingual
English
Professional Working
Russian
Full Professional
Polish
Limited Working
Timeline
Permanent Makeup Artist
Permanent Makeup Artist
02.2024 - 07.2024
Customer Support Representative
Blago
09.2022 - 02.2024
Senior Sales Manager
It Step Academy
01.2022 - 05.2022
Sole Proprietor
Technolux
11.2018 - 12.2020
Master's degree - International Relations
Vasyl Stefanyk Precarpathian National University
Bachelor's degree - International Relations
Vasyl Stefanyk Precarpathian National University
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