Iryna Kotova
McMinnville,OR
Overview
11
11
years of professional experience
Work History
Senior Regional Manager
Lasunka
Kyev, Ukraine
10.2019 - 01.2023
- Managed and coordinated regional sales activities to ensure achievement of annual revenue targets.
- Developed strategic plans for increasing market share in the region.
- Monitored performance of sales team and provided guidance on improvement areas.
- Conducted regular meetings with key customers to understand their needs and develop solutions accordingly.
- Collaborated with marketing teams to create promotional campaigns that increased customer engagement.
- Implemented cost-reduction initiatives to optimize operational efficiency across the region.
- Analyzed financial data and identified potential risks associated with business operations.
- Supervised a team of Regional Managers, providing training and support as needed.
- Created reports outlining progress towards meeting objectives and presented findings at executive-level meetings.
- Organized events such as trade shows, conferences. to promote products or services in the region.
- Reviewed customer feedback surveys and developed strategies for improving customer service levels in the region.
- Provided technical expertise on product features and benefits during sales presentations to prospective clients.
- Interacted with external vendors to negotiate contracts for goods or services required by the organization.
- Developed relationships with local government officials to facilitate smooth implementation of projects in the area.
- Reviewed monthly expense reports submitted by Regional Managers and ensured accuracy of information provided therein.
- Ensured compliance with all applicable laws, regulations, policies and procedures within assigned region.
- Resolved conflicts between employees or departments within assigned territory.
- Identified opportunities for process improvements within the organization's operations in the area.
- Conducted research into industry trends and competitor activities in order to identify new growth areas.
- Prepared budget forecasts based on projected revenues from various sources within assigned territory.
- Analyzed customer segmentation data for targeted marketing efforts in different regions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training and teambuilding activities.
Territory Manager - Sales and Service
Сheese maker
Kyiv, Ukraine
01.2017 - 10.2019
- Developed and implemented sales strategies to increase market share in a designated territory.
- Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
- Gathered competitive intelligence data from the field to assess trends in the marketplace.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
- Analyzed market data to identify potential opportunities for growth within the region.
- Negotiated terms of contracts with customers including pricing and payment schedules.
- Organized promotional events such as trade shows, seminars and webinars for new product launches.
- Provided technical support to customers on product use, installation and troubleshooting issues.
- Researched industry trends and competition activities within assigned regions.
- Identified new business opportunities through networking with existing clients and prospects.
- Tracked sales performance against established goals and objectives on a weekly basis.
- Ensured all products were stocked at each location according to inventory levels needed for optimal sales success.
- Monitored competitor activities including pricing structures, promotions, marketing tactics.
- Collaborated with internal teams such as Marketing and Product Development on initiatives related to product launches.
- Worked closely with existing accounts to grow market share.
- Participated in conferences and trade shows representing the organization's interests in key markets.
- Implemented cost reduction measures throughout the supply chain process while maintaining quality standards.
- Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
- Assisted in developing training materials for frontline staff about products features and benefits.
- Negotiated pricing, terms, and implementation dates.
- Developed solid connections with customers to promote products.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Stayed current on competitor sales, prices and products.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Consulted with customers to gain feedback and improve deliveries.
- Developed sales plans designed to achieve revenue targets and business objectives.
- Developed and coordinated group training classes in alignment with company sales objectives.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Designed impactful visual presentations to align with product promotion strategy.
- Created sales opportunities through cold-calling and other promotional activities.
- Maintained all sales records and complied with expense budgets.
- Initiated sales process by preparing contracts and drafting proposals.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Recruited, hired and trained new hires to optimize profitability.
Supervisor
Harmony Science Academy
Kyiv, Ukraine
02.2012 - 01.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Developed marketing plans that helped increase sales revenue by 20%.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Bachelor of Science - Accounting And Business Management
Academy of Business And Information Technology
Kyiv05.2006
Skills
- Emergency Response
- Risk Management
- Business Development
- Employee Development
- Customer Service
- Human Resources Management
- Revenue Forecasting
- Schedule Management
- Process Improvement
- Brand Management
- Staff Management
- Project Planning
- Team Building
- Team Leadership
- Technical Proficiency
- Decision-Making
- Strategic Planning
- Task Delegation
- Customer Relationship Management
- Good Judgment
- Sales and Marketing
- Complex Problem Solving
- Team Development
- Idea Development and Brainstorming
- Recruitment and Hiring
- Hiring and Training
- Scheduling and Coordinating
- Problem Resolution
- Performance Tracking and Evaluation
- Training and Development
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Verbal and Written Communication
- Employee Coaching and Mentoring
- Professional and Courteous
- Business Analysis and Reporting
- Needs Assessment
- Goal Setting
- Work Planning and Prioritization
- Documentation and Reporting
- Teamwork and Collaboration
- Staff Training
- Negotiation
- Computer Skills
- Staff Development
- Business Planning
Timeline
Senior Regional Manager
Lasunka
10.2019 - 01.2023
Territory Manager - Sales and Service
Сheese maker
01.2017 - 10.2019
Supervisor
Harmony Science Academy
02.2012 - 01.2017
Bachelor of Science - Accounting And Business Management
Academy of Business And Information Technology