Overview
Work History
Education
Skills
Timeline
Generic

Iryna Kotova

McMinnville,OR

Overview

11
11
years of professional experience

Work History

Senior Regional Manager

Lasunka
Kyev, Ukraine
10.2019 - 01.2023
  • Managed and coordinated regional sales activities to ensure achievement of annual revenue targets.
  • Developed strategic plans for increasing market share in the region.
  • Monitored performance of sales team and provided guidance on improvement areas.
  • Conducted regular meetings with key customers to understand their needs and develop solutions accordingly.
  • Collaborated with marketing teams to create promotional campaigns that increased customer engagement.
  • Implemented cost-reduction initiatives to optimize operational efficiency across the region.
  • Analyzed financial data and identified potential risks associated with business operations.
  • Supervised a team of Regional Managers, providing training and support as needed.
  • Created reports outlining progress towards meeting objectives and presented findings at executive-level meetings.
  • Organized events such as trade shows, conferences. to promote products or services in the region.
  • Reviewed customer feedback surveys and developed strategies for improving customer service levels in the region.
  • Provided technical expertise on product features and benefits during sales presentations to prospective clients.
  • Interacted with external vendors to negotiate contracts for goods or services required by the organization.
  • Developed relationships with local government officials to facilitate smooth implementation of projects in the area.
  • Reviewed monthly expense reports submitted by Regional Managers and ensured accuracy of information provided therein.
  • Ensured compliance with all applicable laws, regulations, policies and procedures within assigned region.
  • Resolved conflicts between employees or departments within assigned territory.
  • Identified opportunities for process improvements within the organization's operations in the area.
  • Conducted research into industry trends and competitor activities in order to identify new growth areas.
  • Prepared budget forecasts based on projected revenues from various sources within assigned territory.
  • Analyzed customer segmentation data for targeted marketing efforts in different regions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and teambuilding activities.

Territory Manager - Sales and Service

Сheese maker
Kyiv, Ukraine
01.2017 - 10.2019
  • Developed and implemented sales strategies to increase market share in a designated territory.
  • Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
  • Gathered competitive intelligence data from the field to assess trends in the marketplace.
  • Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
  • Analyzed market data to identify potential opportunities for growth within the region.
  • Negotiated terms of contracts with customers including pricing and payment schedules.
  • Organized promotional events such as trade shows, seminars and webinars for new product launches.
  • Provided technical support to customers on product use, installation and troubleshooting issues.
  • Researched industry trends and competition activities within assigned regions.
  • Identified new business opportunities through networking with existing clients and prospects.
  • Tracked sales performance against established goals and objectives on a weekly basis.
  • Ensured all products were stocked at each location according to inventory levels needed for optimal sales success.
  • Monitored competitor activities including pricing structures, promotions, marketing tactics.
  • Collaborated with internal teams such as Marketing and Product Development on initiatives related to product launches.
  • Worked closely with existing accounts to grow market share.
  • Participated in conferences and trade shows representing the organization's interests in key markets.
  • Implemented cost reduction measures throughout the supply chain process while maintaining quality standards.
  • Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
  • Assisted in developing training materials for frontline staff about products features and benefits.
  • Negotiated pricing, terms, and implementation dates.
  • Developed solid connections with customers to promote products.
  • Devised territory sales plans to exceed revenue and market penetration goals.
  • Stayed current on competitor sales, prices and products.
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Consulted with customers to gain feedback and improve deliveries.
  • Developed sales plans designed to achieve revenue targets and business objectives.
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
  • Designed impactful visual presentations to align with product promotion strategy.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Maintained all sales records and complied with expense budgets.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Generated sales proposals, plan-o-grams and analytical analysis of business.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired and trained new hires to optimize profitability.

Supervisor

Harmony Science Academy
Kyiv, Ukraine
02.2012 - 01.2017
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Organized client meetings to provide project updates.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Education

Bachelor of Science - Accounting And Business Management

Academy of Business And Information Technology
Kyiv
05.2006

Skills

  • Emergency Response
  • Risk Management
  • Business Development
  • Employee Development
  • Customer Service
  • Human Resources Management
  • Revenue Forecasting
  • Schedule Management
  • Process Improvement
  • Brand Management
  • Staff Management
  • Project Planning
  • Team Building
  • Team Leadership
  • Technical Proficiency
  • Decision-Making
  • Strategic Planning
  • Task Delegation
  • Customer Relationship Management
  • Good Judgment
  • Sales and Marketing
  • Complex Problem Solving
  • Team Development
  • Idea Development and Brainstorming
  • Recruitment and Hiring
  • Hiring and Training
  • Scheduling and Coordinating
  • Problem Resolution
  • Performance Tracking and Evaluation
  • Training and Development
  • Managing Operations and Efficiency
  • Negotiation and Conflict Resolution
  • Verbal and Written Communication
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Business Analysis and Reporting
  • Needs Assessment
  • Goal Setting
  • Work Planning and Prioritization
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Staff Training
  • Negotiation
  • Computer Skills
  • Staff Development
  • Business Planning

Timeline

Senior Regional Manager

Lasunka
10.2019 - 01.2023

Territory Manager - Sales and Service

Сheese maker
01.2017 - 10.2019

Supervisor

Harmony Science Academy
02.2012 - 01.2017

Bachelor of Science - Accounting And Business Management

Academy of Business And Information Technology

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Iryna Kotova