Iryna Nikolaenko
Dunwoody,GA
Summary
Detail-oriented and highly analytical professional with a strong background in application processing, identity verification, and fraud detection. Proven ability to assess risk, validate personal and financial data, and detect discrepancies in documentation—helping prevent financial losses and occupancy fraud.
Overview
6
6
years of professional experience
Work History
Assistant Property Manage
Mid-America Apartments
Atlanta, GA
03.2023 - Current
- Managed deposit accounts, cash deposits, and account balancing.
- Process and verify lease applications for the U.S. and non-U.S. citizens, including detailed review of ID, SSN, visa/immigration documents, and income verification.
- Detect potential fraud, reducing delinquency risk and unauthorized occupancy. Collaborate with corporate teams to escalate suspicious or potentially fraudulent cases.
- Monitor rent collection and account reconciliation, maintaining 0% delinquency across 68 communities since March 2024.
- Maintained an occupancy goal of 96.6% and a renewal acceptance rate of 70% in 2024.
- Managed all resident concerns, lease violations, and resident emergencies in a 213-unit multifamily residential property.
- Performed all duties related to leasing apartment homes, including training and managing leasing consultants, and coordinating with vendors.
- Demonstrated ability to manage multiple priorities, deadlines, and projects simultaneously.
- Recognized with the 2023 Star Sales Club Award for outstanding leasing performance.
Leasing Consultant
Mid-America Apartments
Atlanta, GA
09.2021 - 03.2023
- Processed the application by analyzing the credit check and background check.
- Verified tenant incomes and other information before accepting lease applications.
- Managed daily administrative tasks, including filing documents, responding to emails, and phone calls, and preparing correspondence.
- Recognized as a top performer for achieving the 2022 Star Sales Club, bringing in over 75 move-ins annually, and demonstrating exceptional sales and marketing skills.
- Coordinated move-in processes by providing orientation packages and conducting walkthrough of units upon departure.
- Assisted with marketing efforts to promote the community.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collaborated with maintenance teams to address tenant concerns and service requests promptly.
Cafe Manager
The James Room Inc
Atlanta, GA
08.2019 - 09.2021
Education
Master of Science - : Political Science And Government
Yuriy Fedkovych Chernivtsi National University
Chernivtsi, Ukraine08-2016
Skills
- Attention to detail
- Rent collection
- Application fraud detection
- Identity and document verification, including immigration documents
- Risk assessment and escalation
- Credit and background check review
- Data accuracy and validation
- Eviction coordination
- Customer dispute resolution
- Delinquency and loss prevention
- Problem solving
- Strong communication skills
- Multitasking
- Tools: Microsoft Office, Yardi, Workday, Smart Rent, LRO, Safe Rent, Sight Plan, Merlin, Funnel, PDQ
Languages
English
Native/ Bilingual
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Accomplishments
- MAA Star Sales Club 2022
- MAA Star Sales Club 2023
Timeline
Assistant Property Manage
Mid-America Apartments
03.2023 - Current
Leasing Consultant
Mid-America Apartments
09.2021 - 03.2023
Cafe Manager
The James Room Inc
08.2019 - 09.2021
Master of Science - : Political Science And Government
Yuriy Fedkovych Chernivtsi National University
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