Iryna Oksentiuk
Rio Linda,CA
Summary
Versatile and detail-oriented professional in the foodservice industry. Experienced as a barista, bartender, cleaner, and restaurant manager, with a strong track record of delivering excellent customer service, maintaining cleanliness, and ensuring smooth daily operations. Skilled in team leadership, staff training, inventory management, and creating a positive, efficient work environment. Proven ability to manage high-pressure situations, improve operational workflows, and enhance the overall guest experience.
Overview
20
20
years of professional experience
Work History
Office Cleaner
Divine Enterprises
03.2016 - 02.2025
- Performed daily cleaning tasks in office buildings, including dusting, vacuuming, and sanitizing restrooms, ensuring a spotless and welcoming environment.
- Responsible for maintaining cleanliness in common areas such as kitchens, lobbies, and hallways, ensuring high standards of hygiene are met.
- Utilized cleaning equipment (e.g., floor buffers, carpet cleaners) and chemicals safely and effectively according to company guidelines.
- Followed health and safety regulations, contributing to a safe work environment for all employees and visitors.
- Reported maintenance issues, such as damaged equipment or fixtures, to management for timely resolution.
- Collaborated with a team of cleaners to complete large-scale cleaning projects, including deep cleaning and special events preparation.
- Fostered positive work environment by being approachable and responsive to specific cleaning requests.
- Demonstrated strong attention to detail, ensuring all areas were cleaned to a high standard and consistently meeting client expectations.
Babysitter
Self-employeed
03.2023 - 03.2024
- Provided attentive and responsible care for children ages 2–12, ensuring their safety, comfort, and well-being during the parents' absence.
- Planed and organized engaging activities, including games, crafts, and educational exercises, to stimulate creativity and learning.
- Prepared nutritious meals and snacks, catering to dietary restrictions and preferences as required.
- Managed bedtime routines, ensuring children are bathed, fed, and tucked in for a restful night’s sleep.
- Established clear communication with parents, providing updates on the children’s activities and any concerns that arise during the babysitting session.
- Administered basic first aid and handle emergencies calmly and efficiently.
- Built positive relationships with children, fostering a trustworthy and supportive environment that promotes emotional security.
- Assisted with light household chores, such as laundry, dishes, and tidying up after children’s activities.
Barista
Self-employeed
04.2013 - 10.2015
- Prepared and served a wide variety of coffee beverages, ensuring each was made to customer specifications and served in a timely manner.
- Maintained a clean and organized work environment, adhering to health and safety guidelines, and ensuring compliance with sanitation procedures.
- Provided excellent customer service, engaging with customers to create a friendly and welcoming atmosphere.
- Operated espresso machines, grinders, and other coffee equipment efficiently, troubleshooting minor issues to minimize downtime.
- Handled cash register transactions, processed payments, and provided correct change, maintaining a balanced cash drawer.
- Upsold and promoted menu items, including seasonal drinks and specials, resulting in increased sales.
- Trained new baristas on drink preparation, customer service techniques, and maintaining store cleanliness
- Managed inventory levels, restocking supplies as needed to ensure smooth operations during busy shifts.
- Collaborated with team members to ensure efficient workflow, especially during peak hours, while maintaining high standards of service and quality.
Restaurant Manager
Zolota Pidkova
12.2009 - 08.2010
- Oversaw daily operations of a high-volume restaurant, managing a team of 10+ staff, including servers, cooks, and dishwashers, ensuring efficient and smooth service.
- Ensured adherence to company policies, procedures, and health & safety standards, maintaining a clean and safe environment for both staff and customers.
- Handled customer inquiries, complaints, and special requests, providing exceptional service and resolving issues in a timely manner, ensuring a positive dining experience.
- Developed and implemented staff training programs to improve service quality, product knowledge, and team performance.
- Managed inventory, ordered supplies, and monitored stock levels, reducing waste and ensuring proper handling of goods.
- Oversaw scheduling and payroll for all employees, optimizing labor costs and staffing levels based on business needs.
- Analyzed financial reports, tracked restaurant sales, and managed budgets, identifying opportunities for cost reduction and revenue growth.
- Worked closely with the executive chef to ensure menu items met customer expectations and food quality standards.
- Led marketing efforts, including social media promotions and local community events, to increase foot traffic and sales.
Bartender
Berehynya
09.2006 - 07.2008
- Prepared and served alcoholic and non-alcoholic beverages, including specialty cocktails, shots, and beer, ensuring a high-quality experience for each customer.
- Maintained a clean and organized bar area, including restocking supplies, washing glassware, and following proper sanitation practices.
- Provided excellent customer service by engaging with guests, recommending drinks, and ensuring a positive, friendly atmosphere at the bar.
- Accurately handled cash, and tab transactions, ensuring correct change was given and all payments were processed efficiently.
- Managed a fast-paced environment, especially during peak hours, while maintaining a calm demeanor and providing timely service.
- Monitored customer behavior and ensure compliance with alcohol laws, serving responsibly and checking IDs as necessary.
- Upsold premium beverages, resulting in a 20% increase in sales during busy weekends.
- Assisted in training new bartenders on drink preparation, bar tools, and customer service standards.
Bartender
Rosinka
09.2004 - 04.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with team members to ensure smooth service, coordinating drink orders and helping with general bar tasks when needed
Education
No Degree - English-as-a-Second-Language Education
Sierra College
Rocklin, CA07-2020
MBA - Economics And Business
Berezhany Agrotechnical Institute
Berezhany 11-2010
BBA - Economics And Business
Berezhany Agrotehnical Institute
Berezhany, Ukraine07-2009
Skills
- Customer service excellence
- Reliability and punctuality
- Time management and multitasking
- Team collaboration
- Cleanliness and sanitation
- Physical stamina
- Adaptability and flexibility
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Polish
Limited Working
Timeline
Babysitter
Self-employeed
03.2023 - 03.2024
Office Cleaner
Divine Enterprises
03.2016 - 02.2025
Barista
Self-employeed
04.2013 - 10.2015
Restaurant Manager
Zolota Pidkova
12.2009 - 08.2010
Bartender
Berehynya
09.2006 - 07.2008
Bartender
Rosinka
09.2004 - 04.2006
No Degree - English-as-a-Second-Language Education
Sierra College
MBA - Economics And Business
Berezhany Agrotechnical Institute
BBA - Economics And Business
Berezhany Agrotehnical Institute
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