Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education and Training
Contact
Timeline
Generic

Iryna Protsan

Brooklyn

Summary

Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

7
7
years of professional experience

Work History

Associate Banker

Chase Bank
05.2024 - 03.2025
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Monitored and verified suspicious activity on customer accounts.

Sales Associate

T-Mobile
03.2020 - 01.2024
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in the market place.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Developed trusting relationships with customers by making personal connections.
  • Handled customer complaints in a professional manner.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Growing the customer base
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Hotel Supervisor

Radisson
11.2018 - 01.2020
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Cultivated an environment of warmth and respect within the team, conducive to collaborative success and professional growth.
  • Oversaw recruiting, interviews and new employee hiring.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Delegated work to staff, setting priorities and goals.
  • Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
  • Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
  • Provided training and guidance to new employees on proper job duties and responsibilities.

Hotel Front Desk Clerk

Comfort Inn Hotel
05.2018 - 09.2018
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensuring accurate data entry for reservations and check-ins/check-outs.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Processed payments from customers for room charges and incidentals.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed cash drawer according to established accounting guidelines.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

Master of Laws -

National University 'Odesa Law Academy'
06-2015

Skills

  • Sales Development
  • Customer Needs Assessment
  • Upselling
  • Payment Processing
  • Product Sales
  • Client Account Management
  • Cultivating client relationships
  • Problem-Solving
  • Conflict Resolution

Accomplishments

  • Ranking as a top salesperson within the company
  • Growing the customer base
  • Received Customer Satisfaction Award for providing exceptional service and maintaining high levels of customer satisfaction, resulting in repeat business and positive client feedback

Languages

Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Limited
English
Professional

Education and Training

other,Ukraine

Contact

Brooklyn, NY 11235

Timeline

Associate Banker

Chase Bank
05.2024 - 03.2025

Sales Associate

T-Mobile
03.2020 - 01.2024

Hotel Supervisor

Radisson
11.2018 - 01.2020

Hotel Front Desk Clerk

Comfort Inn Hotel
05.2018 - 09.2018

Master of Laws -

National University 'Odesa Law Academy'
Iryna Protsan