Iryna Protsan
Brooklyn,NY
Summary
Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Sales Associate
T-Mobile
Brooklyn, NY
03.2020 - 01.2024
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in the market place.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Growing the customer base
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Hotel Supervisor
Radisson
Manhattan, NY
11.2018 - 01.2020
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Cultivated an environment of warmth and respect within the team, conducive to collaborative success and professional growth.
- Oversaw recruiting, interviews and new employee hiring.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Delegated work to staff, setting priorities and goals.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
- Provided training and guidance to new employees on proper job duties and responsibilities.
Hotel Front Desk Clerk
Comfort Inn Hotel
Brooklyn, NY
05.2018 - 09.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensuring accurate data entry for reservations and check-ins/check-outs.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Processed payments from customers for room charges and incidentals.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Managed cash drawer according to established accounting guidelines.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Salesperson
Bike Rental Central Park
Manhattan, NY
06.2015 - 03.2018
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Created successful strategies to develop and expand customer sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Greeted and assisted customers to foster positive experiences.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Master of Laws -
National University 'Odesa Law Academy'
Ukraine06-2015
Skills
- Sales Development
- Customer Needs Assessment
- Upselling
- Payment Processing
- Product Sales
- Client Account Management
- Relationship Selling
- Problem-Solving
- Conflict Resolution
- Trust Funding
Accomplishments
- Ranking as a top salesperson within the company
- Growing the customer base
- Received Customer Satisfaction Award for providing exceptional service and maintaining high levels of customer satisfaction, resulting in repeat business and positive client feedback
Languages
Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Limited
English
Professional
Timeline
Sales Associate
T-Mobile
03.2020 - 01.2024
Hotel Supervisor
Radisson
11.2018 - 01.2020
Hotel Front Desk Clerk
Comfort Inn Hotel
05.2018 - 09.2018
Salesperson
Bike Rental Central Park
06.2015 - 03.2018
Master of Laws -
National University 'Odesa Law Academy'
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