Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Iryna Suslova

Iryna Suslova

Dublin,OH

Summary

Reliable and upbeat team member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure Recovery Co-worker position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Key Holder

JO-ANN STORES, LLC
07.2024 - 05.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Team Member

JO-ANN STORES, LLC
02.2024 - 07.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified merchandise for proper prices and labels.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Enhanced store security measures, reducing incidents of theft and loss.

Retail Cashier and Customer Service

IKEA
05.2025 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.

Sales Associate

Kohl's Department Stores Inc
07.2017 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Newspaper Editor

Segodnya Multimedia
06.2005 - 09.2015
  • Streamlined editorial processes for improved efficiency and timely publication of newspaper issues.
  • Enhanced reader engagement by incorporating multimedia elements into print and online articles.
  • Promoted an inclusive work environment which encouraged diversity of thought, leading to more well-rounded news coverage decisions.
  • Conducted regular performance evaluations of editorial staff members, providing constructive feedback for continuous improvement.
  • Coordinated cross-departmental efforts to ensure consistency in style, tone, and branding across all sections of the newspaper.
  • Implemented fact-checking processes to maintain accuracy and credibility in published articles.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.

Education

Bachelor Degree In Show Business Management - Cultural Studies

Donetsk National University (Ukraine)
Donetsk, Donetsk Region, Ukraine
2007

Skills

  • Inventory Control
  • Payment Processing
  • Promotional Support
  • Client Account Management
  • Order Processing
  • Customer Needs Assessment
  • Inventory Tracking
  • Cash Handling Accuracy
  • Merchandising Knowledge
  • Product Recommendations
  • Flexible Schedule
  • Exceptional Customer Service
  • Problem-Solving Skills
  • Conflict Resolution
  • Fitting Room Maintenance
  • Teamwork and Collaboration
  • Point of Sale Operation
  • Merchandise Display
  • Self-Checkout Assistance
  • Listening Skills
  • Retail Store Operations
  • Meeting Deadlines
  • Reliable and Punctual

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working

Timeline

Retail Cashier and Customer Service

IKEA
05.2025 - Current

Key Holder

JO-ANN STORES, LLC
07.2024 - 05.2025

Team Member

JO-ANN STORES, LLC
02.2024 - 07.2024

Sales Associate

Kohl's Department Stores Inc
07.2017 - 01.2021

Newspaper Editor

Segodnya Multimedia
06.2005 - 09.2015

Bachelor Degree In Show Business Management - Cultural Studies

Donetsk National University (Ukraine)

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