Iryna Tserkovnyuk

• Coordinated office operations, ensuring efficient workflow and efficient time management when distributing responsibilities
• Developed and maintained office protocols, ensuring compliance with organizational standards and best practices.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Enhanced team collaboration with the establishment of clear communication
• Managed front desk operations, ensuring a welcoming environment for clients.
• Handled incoming calls and inquiries, providing accurate information and assistance to enhance customer satisfaction.
• Trained incoming staff on office protocols and software applications to ensure consistency in service delivery.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

• Relevant Coursework:

HRSA Immersion Course (section 001/summer 20206)

• Professional Development;

Core Training of 84 hours qualification for Home Health Aide completed of Sep 2024. (Certificate number: 01434701)

• Extracurricular Activities: Personal development in literature, philosophy and chess