Isa Clute
Waynesboro,PA
Summary
Reliable and adaptable professional with a background in patient care and retail. Strong interpersonal skills, effective problem-solving and critical thinking abilities, with a commitment to fostering positive environments to enhanced client satisfaction and team collaboration. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise with a change of scenery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Private Caregiver/Housekeeper
Royal Hearts Home Health Care LLC
03.2024 - Current
- Provided compassionate support to clients, ensuring comfort and well-being during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and self-esteem among clients.
- Maintained accurate documentation of care plans and client progress for healthcare professionals.
- Maintained clean, safe, and well-organized patient environment, reducing the risk of infection and injury.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Sales Associate/Shift Leader
The Candy Kitchen
07.2021 - Current
- Delivered exceptional customer service, enhancing shopping experiences and promoting a professional and friendly environment.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Assisted in training new sales associates and creating a collaborative team environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships while managing conflict resolution with dissatisfied customers professionally/.
Retail Sales Associate/Shift Manager
F.Y.E. (For Your Entertainment)
11.2023 - 04.2025
- Enhanced customer experience through product knowledge and personalized recommendations.
- Managed inventory levels, ensuring accurate stock availability for optimal sales performance.
- Promoted current promotional offerings and products to better customer experience and create repeat business.
- Trained new associates on sales techniques and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Brio Coffeehouse
01.2023 - 03.2024
- Provided exceptional customer service, ensuring a welcoming and friendly atmosphere.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Crafted high-quality beverages and breakfast following standardized recipes and techniques.
Barista
Starbucks
08.2021 - 09.2023
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience and optimal productivity and safety.
- Resolved customer complaints promptly to maintain satisfaction and loyalty while also pleasantly interacting with customers during hectic periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served beverages and food with focus on speed, quality and consistency.
Education
No Degree - Performing Arts
Barbara Ingram School For The Arts
Hagerstown, MDHigh School Diploma -
Washington County Technical High School
Hagerstown, MD05-2022
Skills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Teamwork and collaboration
- Problem-solving and critical thinking skills
- Time management
- Multi-tasking strength
- Excellent people skills
- Listening skills
- Strong work ethic
- Dependability and reliability
Certification
- Drivers License
- Observation, Reporting and Documentation from Care Academy
- Maintaining a Clean & Healthy Environment (Infection Control) from Care Academy
Timeline
Private Caregiver/Housekeeper
Royal Hearts Home Health Care LLC
03.2024 - Current
Retail Sales Associate/Shift Manager
F.Y.E. (For Your Entertainment)
11.2023 - 04.2025
Barista
Brio Coffeehouse
01.2023 - 03.2024
Barista
Starbucks
08.2021 - 09.2023
Sales Associate/Shift Leader
The Candy Kitchen
07.2021 - Current
No Degree - Performing Arts
Barbara Ingram School For The Arts
High School Diploma -
Washington County Technical High School