Isa Fernandes
New Bedford,MA
Summary
Dedicated professional with exceptional customer service, leadership, and administrative skills. Experienced in hospitality, restaurant management, student engagement, and family support services. Fluent in English, Portuguese, Spanish, and Cape Verdean Crioulo. Passionate about fostering positive customer and community experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Manager & Bartender
Salos Bar & Grill
12.2023 - Current
- Oversee all aspect of restaurant operations, ensuring efficiency and customer satisfaction.
- Handle guest reservations, inquiries, and ensure a welcoming dining experience.
- Lead hiring, onboarding, and training of staff.
- Motivate employees and foster a positive work environment.
- Developed and implemented staff training programs to enhance team performance and customer satisfaction.
- Analyzed customer feedback to drive menu improvements and elevate dining experience.
Airport Operations Agent
JetBlue
03.2024 - 09.2024
- Provide exceptional customer service to passengers during airport check-in, boarding, and deplaning processes.
- Verify passenger identification, assist with baggage handling, and manage flight reservations.
- Ensure a safe and secure environment, identifying any potential safety or security concerns.
- Communicate flight arrivals, departures, and pre-boarding information via public address system.
- Implemented process improvements that increased efficiency in boarding procedures and reduced turnaround times for aircrafts.
Family Partner
Community Counseling of Bristol County PACT-Y
03.2024 - 04.2024
- Supported families in navigating resources and services to enhance overall well-being.
- Collaborated with multidisciplinary teams to develop individualized support plans for families.
- Utilize personal and professional life experience to provide non-judgmental, unconditional peer support to parents and caregivers served.
- Advocated for clients' needs within community systems to ensure access to critical services.
- Implemented strategic initiatives to improve service delivery and client satisfaction outcomes.
- Developed culturally sensitive outreach materials to engage diverse populations within the community effectively.
- Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Administrative Assistant – Student Engagement
New Bedford Public Schools
02.2022 - 07.2023
- Developed and implemented nutrition-focused menus for students.
- Organized student focus groups and educational workshops.
- Provided outreach and engagement support for parents and families.
Restaurant Manager & Bartender
Morna Lounge & Grill
02.2021 - 07.2023
- Managed daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Supervised staff, scheduled shifts, and handled reservations.
- Conducted staff training and development for service excellence.
- Maintained inventory control and vendor coordination.
- Provided expert beverage recommendations and customer service.
Family Engagement Specialist
New Bedford Public Schools
08.2020 - 07.2023
- Assisted families in accessing housing, employment, and educational resources.
- Educated parents on school programs and services.
- Conducted workshops and one-on-one consultations to support families.
- Acted as an interpreter for families with language barriers.
Family Registration Specialist / DCF Foster Care Specialist
New Bedford Public Schools
11.2019 - 08.2020
- Assisted families with school registration and resource navigation.
- Worked with DCF and foster care parents for appropriate student placement.
- Attended Best Interest Meetings and collaborated with support organizations.
Family Partner
Child and Family Services
09.2016 - 11.2019
- Provided support for parents of children with mental health needs.
- Assisted families in accessing community resources and essential services.
- Attended school meetings and court hearings as a family advocate.
Education
Flight Attendant Degree -
International Air And Hospitality Academy
Vancouver, WA11.2023
Medical Assistant - undefined
Lincoln Technical Institute
Somerville, MA01.2008
Medical Administrative Assistant - undefined
Jewish Vocational Services
Boston, MA01.2004
High School Diploma -
New Bedford High
New Bedford, MA06-1999
Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Team Leadership, Staff Training, Customer Service, Time Management & Public Interactions
- Federal Aviation Administration Regulations Compliance
- Language: Fluent in English, Portuguese, Spanish & Cape Verdean Crioulo
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Professional boundaries
- Family support
- Empathy building
- Parenting education
- Case tracking and follow up
- Effective communication
- Relationship building
- Community resources
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Family Partner
Community Counseling of Bristol County PACT-Y
03.2024 - 04.2024
Airport Operations Agent
JetBlue
03.2024 - 09.2024
Restaurant Manager & Bartender
Salos Bar & Grill
12.2023 - Current
Administrative Assistant – Student Engagement
New Bedford Public Schools
02.2022 - 07.2023
Restaurant Manager & Bartender
Morna Lounge & Grill
02.2021 - 07.2023
Family Engagement Specialist
New Bedford Public Schools
08.2020 - 07.2023
Family Registration Specialist / DCF Foster Care Specialist
New Bedford Public Schools
11.2019 - 08.2020
Family Partner
Child and Family Services
09.2016 - 11.2019
Medical Assistant - undefined
Lincoln Technical Institute
Medical Administrative Assistant - undefined
Jewish Vocational Services
Flight Attendant Degree -
International Air And Hospitality Academy
High School Diploma -
New Bedford High
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