Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isa Ferrell

Team Lead EVS Floor Technician
Leesburg,FL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience

Work History

Team Lead EVS Floor Technician

AdventHealth
02.2014 - Current
  • Enhanced floor cleanliness and hygiene by implementing effective cleaning methods and using advanced equipment.
  • Reduced downtime for clients by performing efficient floor maintenance and prompt response to service requests.
  • Maintained high customer satisfaction levels with thorough attention to detail in all aspects of floor care.
  • Ensured consistent quality of work through regular inspections, adherence to safety protocols, and ongoing staff training.
  • Improved team productivity by establishing clear work schedules and prioritizing tasks based on client needs.
  • Provided exceptional customer service through clear communication, timely responses, and professional demeanor.
  • Optimized the use of cleaning supplies by implementing inventory control measures and cost-effective purchasing strategies.
  • Contributed to a safe working environment by enforcing adherence to safety guidelines and promptly addressing potential hazards.
  • Demonstrated expertise in various floor care techniques, resulting in consistently high-quality workmanship across a range of flooring materials.
  • Increased overall team efficiency by providing constructive feedback on performance, setting goals, and offering mentorship opportunities.
  • Safeguarded customer satisfaction through diligent quality control measures such as spot checks and periodic audits of completed work.
  • Promoted a positive work culture within the team by fostering open communication channels, encouraging collaboration, and recognizing individual achievements.
  • Played a key role in maintaining high retention rates among the team by promoting employee satisfaction through fair workload distribution, transparent communication, and timely recognition of accomplishments.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Delivery Driver

Papa John's Pizza
03.2023 - 10.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Navigated efficiently through various routes for timely food deliveries.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Increased repeat business by providing friendly and professional service to customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Monitored inventory levels at pickup locations for quality assurance purposes before delivering orders to customers.
  • Participated in regular training sessions to stay updated on company policies and product offerings.
  • Provided valuable feedback on route optimization strategies, streamlining delivery processes for improved efficiency.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Education

High School Diploma -

Dr Phillips High School
Orlando, FL
05.2013

Skills

  • Schedule Management
  • Production Monitoring
  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Employee Evaluation
  • Quality Control
  • Workplace Safety
  • Complaint Resolution
  • Conflict resolution

Timeline

Delivery Driver

Papa John's Pizza
03.2023 - 10.2023

Team Lead EVS Floor Technician

AdventHealth
02.2014 - Current

High School Diploma -

Dr Phillips High School

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Isa FerrellTeam Lead EVS Floor Technician