Isa Hamdan
Senior Operations/ Luxury Watch And Jewelry Specialist
Los Angeles,CA
Summary
Detail-oriented and proactive team leader with with over 6 years of experience in the luxury watch and jewelry industry. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of high-profile clientele in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Admin and Operations
Vacheron Constantin
05.2023 - Current
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Conducted regular competitor analysis to stay informed on industry trends and adjust pricing strategies as needed.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Senior Luxury Watch Specialist
Mintboy
02.2017 - Current
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Developed relationships with high-profile clientele by successfully employing consultative sales techniques.
Systems Administrator
MGM Resorts
05.2014 - 01.2017
- Orchestrated integration and communication of software upgrades.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Deployed antivirus and security solutions throughout entire system network.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Administered quality customer service to in-house staff and satisfied concerns.
Information Technology Technician
Robert Half
01.2013 - 02.2014
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute - Springfield
Springfield, VA 06.2012 - 05.2015
Skills
Negotiation
undefinedAccomplishments
10M+ in sales
Timeline
Admin and Operations
Vacheron Constantin
05.2023 - Current
Senior Luxury Watch Specialist
Mintboy
02.2017 - Current
Systems Administrator
MGM Resorts
05.2014 - 01.2017
Information Technology Technician
Robert Half
01.2013 - 02.2014
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute - Springfield
06.2012 - 05.2015
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