Isa Martinez
Wilkes Barre ,PA
Summary
• My goal is to apply my skills in retention, communication, and organization to provide a high level of support. Throughout my experience, I have demonstrated my ability to effectively solve problems.
Overview
10
10
years of professional experience
Work History
Picking Packer / Training Ambassador
ShipMonk
08.2024 - 05.2025
- Perform accurate picking and packing of orders to meet daily shipping targets.
- Use inventory management systems to track stock levels and order fulfillment.
- Maintained cleanliness and organization within the warehouse environment.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Inspected items for damages and ensured quality standards were met before shipment.
- Assisted in training new hires on safe handling procedures and packing techniques.
- Adapted quickly to changes in order volume, maintaining productivity under pressure.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
Customer Service Cashier
La Super Markette
03.2021 - 07.2023
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Handled cash register operations, including balancing drawers at shift end.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
- Assisted in training new cashiers on company policies and operational procedures.
- Monitored inventory levels during shifts, notifying management of low stock items.
- Implemented best practices for handling customer complaints, contributing to improved service quality.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Teacher's Assistant
Colegio Jardin De Infantes
09.2015 - 12.2016
- Supported classroom activities by preparing materials and assisting with lesson implementation.
- Facilitated small group instruction to enhance student understanding of core subjects.
- Collaborated with lead teacher to develop individualized education plans for students.
- Monitored student behavior and provided guidance to promote a positive learning environment.
Education
Business Administration -
Universidad UFHEC
Santo Domingo, Dominican Republic 01.2020
High School Diploma -
Colegio Parroquial Nuestra Señora De La Altagracia
Dominican Republic09.2015
Skills
Teamwork
Learning attitude
Emotional intelligence
Creativity
Problem solving
Leadership capacity
Communication skills
Resilience
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Picking Packer / Training Ambassador
ShipMonk
08.2024 - 05.2025
Customer Service Cashier
La Super Markette
03.2021 - 07.2023
Teacher's Assistant
Colegio Jardin De Infantes
09.2015 - 12.2016
Business Administration -
Universidad UFHEC
High School Diploma -
Colegio Parroquial Nuestra Señora De La Altagracia
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