Isa Mendes
Boston
Summary
Dynamic professional with a proven track record at Spaulding Rehabilitation Hospital, excelling in housekeeping and customer service. Demonstrated expertise in team leadership and time management, enhancing operational efficiency and achieving high satisfaction scores. Committed to maintaining safety standards while fostering a collaborative environment for staff and patients alike.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeper
Spaulding Rehabilitation Hospital
04.2024 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring effective use and maintenance of tools.
- Adhered to infection control procedures, promoting a safe environment for patients and staff.
- Collaborated with healthcare team to ensure timely completion of cleaning tasks.
- Conducted regular inspections to identify maintenance needs and improve service quality.
- Collaborated with team members to enhance operational efficiency and workflow processes.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Verified cleanliness and organization of storage areas and carts.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Manager
SITA
02.2011 - 12.2023
- Led cross-functional teams to optimize operational efficiencies and streamline processes.
- Developed and implemented strategic initiatives to enhance service delivery across departments.
- Mentored junior managers, fostering professional growth and improving team performance.
- Analyzed market trends to inform decision-making and drive competitive advantage.
- Facilitated training programs aimed at enhancing staff capabilities and operational knowledge.
- Accomplished multiple tasks within established timeframes.
- Spearheaded project management efforts, ensuring timely completion of strategic objectives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Economics And Management
Universidade Jean Piaget De Cabo Verde
Cape Verd 07-2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Relationship building
- Project management
- Staff development
- Shift scheduling
Certification
Healthcare Training Institute Workplace English
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Housekeeper
Spaulding Rehabilitation Hospital
04.2024 - Current
Manager
SITA
02.2011 - 12.2023
Bachelor of Science - Economics And Management
Universidade Jean Piaget De Cabo Verde