Isa Perez
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teacher Aid Volunteer
Coach Wally Hartley School
09.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Inventory Specialist
WIS International Inventory
01.2023 - 04.2023
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
AP Service Host
Walmart
08.2022 - 02.2023
- My job as the AP service host was to check receipts when items are on the bottom as well as being unbagged, electronic, or in the hand of the customer and determining if it is theft or not
- Provided excellent customer service by greeting customer as they walked in and out into the facility by saying "hello and goodbye".
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
- Promoted business loyalty by fostering positive customer relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reported to supervisor to any unusual activity from the customer's.
- Provided team work by collaborated with other coworkers to assist them in areas they needed help with.
- Resolved problems, improved operations and provided exceptional service.
Theatre Usher
Cinemark
06.2021 - 08.2022
- Responsible for making sure perimeter was clean
- Responsible for directing guests to their appropriate theatre
- Also responsible for giving customers their desired food items
- Provided special assistance to guests in wheelchairs or with other disabilities
- Examined tickets or passes to verify authenticity
- Facilitated safe environment by maintaining clear aisles and reporting suspicious behavior to security
- Guided patrons to exits or provided instructions or assistance in cases of emergency
- Enforced ratings to keep underage guests from accessing auditoriums with adult content
- Assisted patrons in finding seats by directing to proper area and lighting way with flashlights
- Tended to guests' comfort by assisting and resolving any concerns or problems
- Greeted patrons attending entertainment events
- Searched for lost articles and for parents of lost children
- Refused admittance to undesirable persons and persons without tickets and passes
- Cleaned restroom and bar facilities.
- Upheld theatre policies regarding photography, recording devices, and prohibited items during performances.
- Maintained professional demeanor to represent venue and create positive impression.
Babysitting
Iris Cortez
02.2016 - 04.2019
- Experienced and dedicated babysitter for 3 years
- Responsible for child's safety and health.
- Provided excellent customer service
- Prepared meals and snacks
- Assisted child with homework duties
- Ensured child was in a safe environment
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
High School Diploma -
Burges High School
El Paso, TX01.2022
Skills
- Excellent customer service
- Communication skills
- Plates Presentation
- Seating Assignment Preparation
- Guest Flow
- Price Memorization
- Attentive Service
- Safe Food Handling
- Guest Accommodations
- Beverage Preparation
- Cleaning and Sanitation
- Professional Relationships
- Safe Food Handling Procedures
- Food Quality
- Providing Feedback
- Food Handling Standards
- Store Merchandising
- Guest Relations
- Customer Orders
- Restroom Servicing
- Customer Needs Assessments
- Guest Satisfaction
- Cash Register Operations
- Safe Work Practices
- Performance Improvement
- Electronic Systems
- Item Promotion
- Billing and Payment Processing
- Customer Preferences
- Organization and Time Management
- Warm and Friendly
- Rewards Programs
- Upselling
References
- Orlando Martinez, Associate, (915) 667-0847, om5209433@gmail.com
- Cynthia Amaya, Office Manager at Pasitos Clinic, (915) 253-3271, cynthiaamaya85@gmail.com
- Ida Galvan, (915) 201-9295, simi79905@gmail.com
Timeline
Teacher Aid Volunteer
Coach Wally Hartley School
09.2023 - Current
Inventory Specialist
WIS International Inventory
01.2023 - 04.2023
AP Service Host
Walmart
08.2022 - 02.2023
Theatre Usher
Cinemark
06.2021 - 08.2022
Babysitting
Iris Cortez
02.2016 - 04.2019
High School Diploma -
Burges High School
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