Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isa Sao

Cranston,Rhode Island

Summary

Ambitious and dependable professional with 4 years of hands-on experience, currently working as a trusted Personal Assistant at just 19 years old. My strong organizational skills and clear communication are acknowledged and gave me the ability to manage sensitive tasks like invoices, scheduling, and client communications. Quick to learn, eager to grow, and committed to delivering excellence in every role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Assistant

Jun Zhang
02.2025 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

BDC Representative

Balise Subaru
09.2024 - 12.2024
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Server/Bartender

Seoul Providence
06.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Managed inventory supplies to prevent shortages during service.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Hostess/Food Runner

Capri Seafood
08.2022 - 05.2023
  • Executed side work and opening/closing tasks consistently.
  • Successfully reduced complaints by adeptly handling customer expectations in high-traffic periods.
  • Streamlined communication between service and kitchen staff to address guest concerns.
  • Advised customers about special offerings and menu items to help drive sales.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Participated in monthly staff meetings to discuss improvements in service delivery, enhancing team performance.

Hostess

Ichigo Ichie
08.2021 - 08.2022
  • Maintained a friendly and inviting presence from initial greeting to departure, enhancing customer satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Ensured cash drawer balance through precise handling and recording.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Communicated projected wait times to patrons in peak hours.

Education

GED -

Cranston High School East
Cranston, RI
06.2024

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Dedicated team player

Certification

Alcohol Server Certification

Timeline

Personal Assistant

Jun Zhang
02.2025 - Current

BDC Representative

Balise Subaru
09.2024 - 12.2024

Server/Bartender

Seoul Providence
06.2023 - 06.2024

Hostess/Food Runner

Capri Seafood
08.2022 - 05.2023

Hostess

Ichigo Ichie
08.2021 - 08.2022

GED -

Cranston High School East

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Isa Sao