Isaac Abram
Yukon,OK
Summary
Expert in learning strategies and team development, with a background in project management. Skilled in creating and facilitating training programs that enhance employee capabilities and support client onboarding. Committed to improving performance through tailored learning initiatives and collaborative support.
Overview
8
8
years of professional experience
Work History
Product Configuration Partner
Paycom
09.2024 - Current
- Collaborated with Product teams to evaluate new releases and implement learning strategies to enhance user adoption.
- Advised on product enhancements to inform learning and development efforts.
- Designed and delivered instructor-led training for onboarding and continuous learning initiatives.
Benefits Coordinator & Team Lead
Paycom
02.2022 - 09.2024
- Supervised and developed a team of 8, enhancing collaboration, accountability, and service quality.
- Established strong client relationships through consultative support and effective project management during onboarding.
- Implemented employee benefit programs for new clients, ensuring smooth system setup, enrollment, and accurate election reconciliation.
Front Desk Manager
Hampton Inn & Suites
01.2019 - 02.2022
- Oversaw front desk operations, ensuring seamless customer service delivery in a fast-paced environment.
- Managed scheduling and problem resolution, providing daily operational support to ensure smooth front desk functioning.
- Trained and mentored new team members on systems and procedures, enhancing service standards.
Education
Master of Education - Secondary Education, With Distinction
Grand Canyon University
Phoenix, AZ05-2025
Bachelor of Science - Biology
Oklahoma State University
Stillwater, OK12-2020
Skills
- User adoption tactics
- Training design
- Learning management
- Facilitation skills
- Needs assessment
- Project management
- Cross-functional collaboration
- Product knowledge
- Adult learning theory
- Collaboration skills
Timeline
Product Configuration Partner
Paycom
09.2024 - Current
Benefits Coordinator & Team Lead
Paycom
02.2022 - 09.2024
Front Desk Manager
Hampton Inn & Suites
01.2019 - 02.2022
Master of Education - Secondary Education, With Distinction
Grand Canyon University
Bachelor of Science - Biology
Oklahoma State University