Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaac Albino

Dover,NJ

Summary

Dynamic barber with a proven track record at Jersey's Finest Barbershop, excelling in customer service excellence and advanced communication skills. Recognized for building strong client relationships and consistently delivering high-quality haircuts and styles. Bilingual in English and Spanish, I leverage product knowledge to enhance client satisfaction and drive repeat business. Open to all job positions as I'am a very quick learner. I have worked in sales for different companies as well.

Overview

14
14
years of professional experience

Work History

Barber

Fade Masters Barbershop
10.2023 - Current
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Styled hair according to customer preferences.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Consistently received positive performance reviews from guests.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Promoted business with effective sales and marketing strategies.

Barber

Jersey's Finest Barbershop
06.2011 - 11.2024
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Distributed business cards outside of salon to generate new business.
  • Styled hair according to customer preferences.
  • Resolved guest complaints about service or style.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Consistently received positive performance reviews from guests.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts daily.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Managed complex appointment schedule for high-volume client base.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
  • Kept detailed records of customer information and services provided to increase return customers by [Number].
  • Completed quality haircuts and styling for men, women and children.
  • Consulted with customers to understand hair cut, color and styling desires.

Customer Service Representative

Park Union Lumber Company
05.2022 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

GED -

Bergen Community College
Paramus, NJ

Skills

  • Trend expert
  • Advanced communication skills
  • Bilingual (English AND Spanish speaking)
  • Hard Worker
  • Customer service excellence
  • Verbal communication strength
  • Quick learner
  • Highly motivated self-starter
  • Product knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barber

Fade Masters Barbershop
10.2023 - Current

Customer Service Representative

Park Union Lumber Company
05.2022 - 10.2022

Barber

Jersey's Finest Barbershop
06.2011 - 11.2024

GED -

Bergen Community College

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Isaac Albino