Isaac Albright Jr
Philadelphia,PA
Summary
Multifaceted detailed oriented communications, technical and logistics professional with over 30 years of various public service experience. Specializing in organization, planning and elite customer service. Operating with efficiency, flexibilty and professionalism while providing meticulously maintained services and products.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Platform Engineer
City Of Philadelphia Office Of Innovation And Tech
03.2024 - Current
- Install and troubleshoot analog, digital and Voice over IP phone devices in City offices.
- Install and troubleshoot network cables, and drops.
- Configure, install and program communication system and related communication equipment.
- Review diagrams, schematics and blueprints for installation of new systems.
- Troubleshoot phone device equipment regarding connectivity issues.
- Communicate and work alongside Verizon technicians for installations and repairs.
- Program system users voice mail, computers and facsimile devices
- Other related duties as assigned
Truck Dispatcher
Albright Legacy Dispatch
09.2022 - Current
- Tracked purchase orders and approved vendor invoices for outside services.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Coordinated pickups and deliveries across the US.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Dispatched calls for emergency and routine driver call-outs.
- Scheduled and tracked movements of owned and rented equipment.
- Communicated with customers daily about freight movements and delivery timetables.
- Monitored dispatched calls and took action to resolve and correct potential problems.
Warehouse Associate
Canon/ Children's Hospital Of Philadelphia
09.2023 - 01.2024
- Processed and prepared inventory orders from all Children's Hospital facilities and improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Dispatch Supervisor
Half And Half Trucking
09.2020 - 09.2022
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Optimized routes through careful planning, realizing cost savings for company.
- Directed dispatching, routing and tracking of 13 fleet vehicles.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
CDL A OTR Truck Driver
Half And Half Trucking
11.2015 - 09.2020
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Verified contents of inventory loads against Bills of Lading.
Driver
Kempf Construction Supply
10.2012 - 11.2015
- Delivered construction goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Cable Technician
Seascape Cable
11.2007 - 05.2008
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Cable Technician
Wade Cable(Comcast)
05.1998 - 12.1999
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Directory Assistance Operator
Bell Atlantic(Verizon)
09.1992 - 05.1998
- Answered questions about third-party charges and refunded incorrect bills.
- Connected local and long distance calls.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Accessed number directories to provide relevant information to callers.
- Assisted over 1500 customers daily by answering questions and transferring to appropriate departments.
- Supported customers by managing 1500 calls per day efficiently while maintaining professionalism and upbeat tone.
- Managed telephone switchboard of 1500 personnel and routed internal and external calls to provide quick connection.
Education
Mastery Dispatch Certificate - Logistics Management
Good Energy Mastery Dispatch
08.2022
CDL A - CDL A
Allstate Career CDL Training
Lester, PA08.2013
Skills
- Organizational
- Negotiation
- Written
- Verbal
- Time Management
- Customer service
- Problem Solving
- Cable
- Wiring
- Electrical
- Bolier Room
TECHNICAL SKILLS
Microsoft Word
Excel
Google Docs
Microsoft Outlook
Cable/Phone Installation
Voice over IP
Troubleshooting
Certification
Engineer Grade A
EPA Certified Universal Technician
CDL A with Hazmat Endorsement
Timeline
IT Platform Engineer
City Of Philadelphia Office Of Innovation And Tech
03.2024 - Current
Warehouse Associate
Canon/ Children's Hospital Of Philadelphia
09.2023 - 01.2024
Truck Dispatcher
Albright Legacy Dispatch
09.2022 - Current
Dispatch Supervisor
Half And Half Trucking
09.2020 - 09.2022
CDL A OTR Truck Driver
Half And Half Trucking
11.2015 - 09.2020
Driver
Kempf Construction Supply
10.2012 - 11.2015
Cable Technician
Seascape Cable
11.2007 - 05.2008
Cable Technician
Wade Cable(Comcast)
05.1998 - 12.1999
Directory Assistance Operator
Bell Atlantic(Verizon)
09.1992 - 05.1998
Mastery Dispatch Certificate - Logistics Management
Good Energy Mastery Dispatch
CDL A - CDL A
Allstate Career CDL Training
Engineer Grade A
EPA Certified Universal Technician
CDL A with Hazmat Endorsement
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