Summary
Overview
Work History
Education
Skills
Certifications Awards
Personal Information
References
Timeline
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Isaac Altizer

Isaac Altizer

Phoenix,Arizona

Summary

Dedicated Performance Manager for Unifi Aviation Services, specifically in providing quality care for ultimate customer and employee satisfaction. I have developed the ability to establish and maintain excellent communication skills and relationships with customers and business partners. I am also able to identify customer needs, work in a fast-paced environments, and deliver effective solutions to all problems. I have excellent time management skills combined with great knowledge of the Aviation industry, including general pilot knowledge as I continue to work on my private pilot license. All in all, I'm a hardworking individual, and willing and able to adapt in any given situation.

Overview

5
5
years of professional experience

Work History

Performance Manager

Unifi Aviation Services
04.2022 - Current
  • Oversee customer service, ramp, baggage service operations, human resources, and aircraft ground handling
  • Certified as ground security coordinator and training instructor for ground security
  • Evaluate all metrics for aircraft turn performance, employee pay compensations, and stations revenue
  • Overall, each month I manage 720 flights with a total of 121 employees.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Strive for improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Monitored key performance indicators and built processes to support partner performance and growth.

Customer Service Supervisor

Global Aviation Services
11.2021 - 05.2022
  • At my time with Global, I started this position as a customer service agent and after five months, was able to advance to a supervisor position.
  • Was able to learn extensive knowledge of programs such as GoNow, SkySpeed, and Citrix
  • Gained great leadership and customer service skills
  • Built confidence in being a leader and taught me how to be self sufficient and find the answer myself
  • Lastly, this job environment allowed me to handle stressful situations by communicating and working efficiently with passengers and employees.
  • Taught me how to communicate efficiently and effectively and understand how to handle my employee's situations or concerns.

Fulfillment Seasonal

Target
11.2020 - 01.2021
  • Did pick up orders and shipment while finishing college
  • Most of the time this job required being able to work well with others, and to locate products for customer pick up orders in an efficient time
  • I was also required to stock and track inventory in a safe organized way.

Sales Associate

Verizon
10.2019 - 04.2020
  • During this position my tasks included setting up phone lines, performing customer service work, selling products/ cell phone contracts, and making sure any problems or concerns were resolved along while making sure I had great sales numbers.

Team Member

Cinemark
01.2019 - 10.2019
  • As a team member I cleaned theaters, did concessions, worked in the box office, helped customers and was constantly on my feet.

Education

Bachelor of Science Aviation Management -

Utah Valley University
Orem, UT
12.2022

High School Diploma -

Mesquite High School
Chandler, AZ
01.2018

Skills

  • I work well under pressure and can evaluate and deescalate situations when they arise
  • Knowledge of Airport Operations
  • I have great Aviation ground school and weather knowledge
  • Use to standing for long periods of time and have no problem staying late or coming in early when needed
  • I have excellent customer service skills
  • Great communication skills and always willing to learn
  • Great leadership and management skills
  • I can keep employees engaged and motivated
  • Aviation ground security trainer and coordinator
  • Coaching and Mentoring
  • Customer Focus
  • Performance Analysis

Certifications Awards

  • Ground Security Coordinator (GSC)- Certified
  • GSC station instructor – Certified
  • Aircraft Loading Bridge- Certified
  • The National Society of Collegiate Scholars
  • Dean’s List (2022)

Personal Information

Title: Aviation Performance Manger

References

  • Camilo Henao, Regional Manager for Frontier Airlines, (786) 797- 5156, camilo.henao@flyfrontier.com, Current business partner. We communicate and work hand in hand on Frontier Airlines contract with Unifi Aviation Services at Phoenix Sky Harbor airport.
  • Christina M Flowers, Reginal Manager for Unifi Services, (719) 749- 8489, christina.flowers@unifiservice.com, Is my current regional manager for Unifi Aviation Services.
  • Erica Rocha, Station Manager for Unifi Services, (480)262-3376, Erica.Rocha@unifiservice.com, Previous station manager for Phoenix Skyharbor

Timeline

Performance Manager

Unifi Aviation Services
04.2022 - Current

Customer Service Supervisor

Global Aviation Services
11.2021 - 05.2022

Fulfillment Seasonal

Target
11.2020 - 01.2021

Sales Associate

Verizon
10.2019 - 04.2020

Team Member

Cinemark
01.2019 - 10.2019

Bachelor of Science Aviation Management -

Utah Valley University

High School Diploma -

Mesquite High School

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Isaac Altizer