Isaac Andrews
Bowling Green,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Concierge Unlimited LLC
Newburgh, IN
05.2022 - 10.2024
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Participated in strategic planning sessions to contribute to long-term operational goals.
- Resolved operational issues promptly to minimize impact on business activities.
- Assisted in the development and launch of new products or services from an operational perspective.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
Cook/Customer Service Representative
Donatos Pizzeria
Owensboro, KY
06.2020 - 05.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Ticket Seller
Holiday World & Splashin' Safari
Santa Claus, IN
06.2018 - 08.2018
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of ticket sales and refunds.
- Ensured that all sales transactions were completed accurately and efficiently.
- Adhered to safety regulations while handling cash transactions.
- Maintained cleanliness of the box office area and ensured it was properly stocked.
- Communicated effectively with supervisors regarding customer feedback or requests.
- Performed daily opening and closing procedures such as counting money, reconciling tills.
- Followed company policies related to ticketing procedures.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2022
BBA - Business Administration
Kentucky Wesleyan College
Owensboro, KYBBA - Business Administration
Western Kentucky University
Bowling Green, KYSkills
- Process Planning
- Unified Communications Integration
- Project Management
- Personnel assessment
- Experience in leadership
- Quantitative skills
- Scheduling expertise
Affiliations
- Fishing
- Outdoors
Accomplishments
- Won Employee of the Quarter twice at Donatos
Languages
English
Professional
References
References available upon request.
Timeline
Operations Specialist
Concierge Unlimited LLC
05.2022 - 10.2024
Cook/Customer Service Representative
Donatos Pizzeria
06.2020 - 05.2022
Ticket Seller
Holiday World & Splashin' Safari
06.2018 - 08.2018
High School Diploma -
Castle High School
BBA - Business Administration
Kentucky Wesleyan College
BBA - Business Administration
Western Kentucky University
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