Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Isaac Appleberry

Von Ormy,TX

Summary

Dependable professional with a track record of success in the field and a proactive mindset. Seeks opportunities to improve team processes and workflows. Excels at multitasking in fast-paced environments. Analytical, detail-oriented, and consistently exceeds expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Overnight Supervisor

placemakr
San Antonio, TX
05.2024 - Current
  • Greeted guests upon check-in and provided detailed information about the hotel services.
  • Processed payments for all guest transactions accurately and efficiently.
  • Managed and monitored front desk operations, ensuring compliance with policies and procedures.
  • Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
  • Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
  • Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
  • Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
  • Developed strategies to maximize revenue opportunities within the hotel.
  • Reconciled employee attendance records with enhanced efficiency and accuracy.
  • Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
  • Assisted with room reservations, changes and cancellations.

Front Office Assistant

American National University
Louisville, KY
06.2023 - 01.2024
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Collected copays and account balance payments and updated account records.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Reviewed contracts prior to signing by management personnel.
  • Maintained a clean front office environment including lobby area.
  • Researched customer complaints or billing issues as necessary.
  • Generated invoices upon completion of customer orders.
  • Inputted orders into database system accurately and timely.
  • Organized filing system for customer records and documents.
  • Greeted customers and provided assistance with inquiries.

Emergency Response Auditor

Gridhawk
Shelbyville, KY
09.2022 - 06.2023
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes
  • Drew maps of utility lines and potential plans for future ones, providing detailed locations and information
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
  • Conducted detailed surveys using specialized equipment, such as ground-penetrating radar systems, in order to locate buried utilities.
  • Worked with customers to develop solutions for locating difficult-to-find utilities.
  • Prepared detailed reports documenting all findings from utility locates.
  • Identified potential conflicts between existing infrastructure and proposed construction plans.
  • Maintained accurate records of all utility locates performed including date, time and location information.
  • Performed regular reviews of the company's operations for compliance with laws and regulations.
  • Assisted in preparing audit plans based on established objectives and standards.
  • Prepared detailed audit workpapers for review by senior auditors.

Intern Trainee

Job Corps
Franklin, NC
04.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Provided clerical support to company employees by copying, faxing, and filing documents

Education

GED -

Lyndon B Johnson Job Corps
Franklin, NC
06-2023

Skills

  • Data verification
  • Application processing
  • Student inquiry assistance
  • Computer literacy
  • Telephone etiquette
  • Client Engagement
  • Inbound and outbound calls
  • Recordkeeping
  • Staff Management

Certification

  • FERPA and Sexual Harassment training course, ANU, 2023
  • Leadership Development Certification, Job Corps, 2022
  • Business Administration Certification, Job Corps, 2022
  • Certificate of Culinary Arts, Job Corps, 2022

References

References available upon request.

Timeline

Overnight Supervisor

placemakr
05.2024 - Current

Front Office Assistant

American National University
06.2023 - 01.2024

Emergency Response Auditor

Gridhawk
09.2022 - 06.2023

Intern Trainee

Job Corps
04.2022 - 09.2022

GED -

Lyndon B Johnson Job Corps

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Isaac Appleberry