Everthing in Technolgy from front end to back
Isaac Arroyo
Buford,GA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
1
1
Certificate
1
1
Language
Work History
Shift Manager
Catch Air
Cumming, GA
07.2022 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
Server
Viva Mexico
Buford, GA
04.2021 - 07.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Associate
Home Depot
Buford, GA
07.2020 - 05.2021
- Worked varied hours to meet seasonal and business needs.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Managed customer relations through communication and helpful interactions.
- Troubleshot minor issues with equipment and tools.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Developed training program to educate new hires on company policies and procedures.
Skills
Accurate money handling
Inventory controls
Schedule Management
Team Building
Staff Management
Negotiation
Search Engine Optimization
Strategic planning
G-Suite
Attention to Detail
Analytical and Critical Thinking
Certification
WORK IN PROGRESS IT Certifiace with Google
Interests
Timeline
Shift Manager
Catch Air
07.2022 - Current
Server
Viva Mexico
04.2021 - 07.2022
Associate
Home Depot
07.2020 - 05.2021