Isaac Baddoh
Westerville,OH
Summary
Proven track record in enhancing operational efficiency and team productivity at CTDI - Communications Test Design, leveraging skills in material handling and fostering teamwork. Achieved significant improvements in safety and quality assurance, demonstrating a positive attitude and commitment to excellence. Skilled in loading, unloading, and maintaining workplace cleanliness, contributing to a secure and organized work environment.
Overview
17
17
years of professional experience
Work History
Material Handler
Worthington Industries Inc
02.2022 - 09.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Forklift Operator
DHL Supply Chain
07.2020 - 08.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Section Head
CTDI - Communications Test Design
10.2017 - 03.2020
- Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Enhanced company reputation by consistently meeting or surpassing goals in areas such as safety, quality assurance, and environmental sustainability.
- Conducted thorough analyses of operational data to identify areas for improvement and recommend actionable solutions.
Merchandise Processor
Zulily LLC
03.2011 - 09.2017
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
Customer Service Representative
Precious Healthcare
11.2007 - 02.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Accra Polytechnic College
Accra-Ghana05.2002
Skills
Material Handling
Loading and unloading
Order Picking
Positive Attitude
Teamwork and Collaboration
Workplace Cleanliness
Timeline
Material Handler
Worthington Industries Inc
02.2022 - 09.2024
Forklift Operator
DHL Supply Chain
07.2020 - 08.2022
Section Head
CTDI - Communications Test Design
10.2017 - 03.2020
Merchandise Processor
Zulily LLC
03.2011 - 09.2017
Customer Service Representative
Precious Healthcare
11.2007 - 02.2011
High School Diploma -
Accra Polytechnic College
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