Isaac Beltran
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Alorica
02.2018 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
Sales Associate Supervisor
DC Shoes
10.2011 - 12.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Associate
Levi's Outlet Store
10.2009 - 10.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Computer Science
The University of Texas At El Paso
El Paso, TX12.2024
No Degree - Cyber Security
Coding Dojo
Online01.2024
High School Diploma -
Canutillo High School
Canutillo, TX06.2006
Skills
- Customer Order Management
- Price Quotes
- Account Management
- Customer Retention
- Complaint Resolution
- Report Generation
- Telephone Etiquette
- Excellent Written and Oral Communication
- Customer Relationship Management
- Good Communication Skills
- Conflict Mediation
- Problem Resolution
- Customer Service
- Decision Making
- Multitasking
Timeline
Customer Service Specialist
Alorica
02.2018 - 07.2018
Sales Associate Supervisor
DC Shoes
10.2011 - 12.2016
Sales Associate
Levi's Outlet Store
10.2009 - 10.2011
No Degree - Computer Science
The University of Texas At El Paso
No Degree - Cyber Security
Coding Dojo
High School Diploma -
Canutillo High School
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