Isaac Bernal
Dallas,TX
Summary
Dynamic host with a proven track record in customer service and event coordination. Skilled in managing guest experiences and seating arrangements, ensuring satisfaction and smooth service. Dedicated professional with experience in hospitality and retail. Strong skills in problem-solving, cash handling, and effective communication. Committed to enhancing guest experiences through teamwork and meticulous attention to detail. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
The Hampton Social
Dallas, Texas
08.2025 - Current
- Greeted and welcomed guests upon arrival.
- Managed reservation systems to organize seating arrangements.
- Assisted with menu explanations and daily specials.
- Coordinated with servers to ensure smooth guest service.
- Supported special events by preparing seating plans in advance.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Courtesy Clerk
Tom Thumb Grocery
Dallas, Texas
07.2024 - 02.2025
- Assisted customers with inquiries and provided product information.
- Stocked shelves and maintained organization of merchandise displays.
- Bagged groceries efficiently while ensuring customer satisfaction.
- Monitored checkout area to ensure a clean and safe environment.
- Handled cash transactions and operated point-of-sale systems accurately.
- Engaged with customers to promote store loyalty and positive experiences.
- Assisted with price checks, go-backs, and replenishing supplies.
- Directed customers to product locations throughout store to help find requested items.
Host
Olive Garden
Duncanville, Texas
11.2023 - 06.2024
- Greeted and welcomed guests upon arrival.
- Managed reservation systems to organize seating arrangements.
- Coordinated with servers to ensure smooth guest service.
- Monitored dining area for guest needs and satisfaction.
- Handled guest inquiries and resolved basic concerns promptly.
- Collaborated with team members to maintain cleanliness of the host area.
Education
Bachelor of Arts - Business
University of North Texas
Dallas, TX11-2028
Associate of Arts - Arts
Dallas College
Dallas, TX05-2025
High School Diploma -
Moises E. Molina High School
Dallas, TX05-2025
Skills
- Customer service
- Event coordination
- Team collaboration
- Service recommendations
- Problem-solving
- Cash handling
- Time management
- Multitasking proficiency
- Professional appearance
- Communication skills
- Organizational skills
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host
The Hampton Social
08.2025 - Current
Courtesy Clerk
Tom Thumb Grocery
07.2024 - 02.2025
Host
Olive Garden
11.2023 - 06.2024
Bachelor of Arts - Business
University of North Texas
Associate of Arts - Arts
Dallas College
High School Diploma -
Moises E. Molina High School
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