Isaac Binna
Las Vegas
Summary
Dynamic professional with 7+ years in caregiving and liquor store management. Proven expertise in customer engagement, marketing strategies, and regulatory compliance. Skilled in brand development and positioning through innovative customer experience initiatives and supplier partnerships. Committed to delivering exceptional results in fast-paced business environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Above The Rest HomeCare
01.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Managed medication schedules, promoting adherence to prescribed treatments.
- Provided companionship and emotional support, enhancing clients' mental well-being.
- Coordinated transportation for medical appointments, improving access to healthcare services.
Manager
Topaz Market
06.2023 - Current
- Increased brand awareness through strategic identification of market trends.
- Optimized inventory levels, reducing waste while ensuring diverse quality products.
- Cultivated strong relationships with distributors, enhancing product offerings for customers.
- Ensured compliance with regulations, protecting Topaz Market’s reputation in the industry.
- Improved customer satisfaction through enhanced service training and operational changes.
- Established performance metrics, fostering accountability and a high-performance culture.
Service Ambassador
Target
02.2023 - 07.2024
- Achieved high customer satisfaction by resolving inquiries efficiently and effectively.
- Collaborated with teams to tackle complex customer issues for swift resolution.
- Took ownership of customer problems, ensuring thorough follow-through to resolution.
- Supervised staff and evaluated performance to identify training and development needs.
- Partnered with management to enhance customer service processes across the organization.
Supervisor
The Coffee Bean & Tea Leaf
11.2018 - 03.2024
- Increased customer loyalty through personalized promotions and seasonal beverage offerings.
- Enhanced customer experience by organizing monthly themed events and promotions.
- Analyzed customer feedback to recommend new products and beverage improvements.
- Optimized staff scheduling for peak hours, ensuring exceptional customer service.
- Trained and mentored staff to improve team performance and efficiency.
- Supervised daily operations to uphold high standards of service and product quality.
Education
Associate of Applied Science - Engineering Technology
College of Southern Nevada
Las Vegas, NV06-2027
Skills
- Customer Engagement
- Brand Development
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Verbal and written communication
- Regulatory compliance
Certification
- First Aid/CPR Certified
- Cultural Competency and Health Care Certificate
Languages
English - Native
Arabic - Highly proficient
Aramaic - Native
Timeline
Elderly Caregiver
Above The Rest HomeCare
01.2025 - Current
Manager
Topaz Market
06.2023 - Current
Service Ambassador
Target
02.2023 - 07.2024
Supervisor
The Coffee Bean & Tea Leaf
11.2018 - 03.2024
Associate of Applied Science - Engineering Technology
College of Southern Nevada