Isaac Blesson

• Supervised reception, storage and shipping of fuel.
• Logged all transactions in real time to keep tracking system updated.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Developed criteria, application instructions, procedural manuals and contracts for Military transportation programs.
• Tested fuel products and handled hazardous materials.
• Organized supply routes and schedules to boost fuel shipping efficiency.
• Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
• Conducted inventory audits with 100% accuracy following company procedures.
• Implemented strategies to imp and behavior.

• Responsible for managing Active directory, password reset, ticketing (Snow)
• Performed remote support using Dameware and Webex
• Performed Software Installs for the end user community using EDMP, SCCM
• Printer Installation (Local, and Network Printer)
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Used ticketing systems to manage and process support actions and requests.
• Researched or escalated cases needing additional support for resolution
• Installed and updated hardware, software and applications on Mac and PC devices.

• Trainer on Lenovo Project for testing (Mother Board, Hard drive, CPU, Memory)
• Hardware support, Disassembly and Assembly (laptop and desktop)
• Performed QC (Quality Control), QA for Mother Board, Hard drive, Memory, CPU
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Performed network admin roles, linked computers to network and peripheral equipment.

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Imaged and prepared new computers for integration into company networks and systems.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Provided primary customer support to internal and external customers.