DANIEL ORITSETSERUNDEDE
Richmond,US
Summary
Service-oriented, Driven, and Dedicated Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks, bilingual, hardworking and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
years of professional experience
Work History
Customer Support Agent
RapidWristbands
05.2023 - 06.2024
- Successfully managed and maintained a well-structured reorder for multiple companies
- Assisted customers with order creation on the company's website
- Created multiple quotes for customer's orders
- Good understanding of Excel Spreadsheet, Gmail, Slack, Hub-spot, and Teams
- Ability to work on platforms such as Etsy, Faire, Amazon seller, and Walmart seller.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Customer Service Representative
Bloom Insurance
05.2021 - 05.2023
- Maintained up-to-date knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled a large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
TTEC, TWC
04.2020 - 05.2021
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled a large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer.
Education
ASSOCIATE IN SCIENCE -
HOUSTON COMMUNITY COLLEGE
05.2021
Skills
- Complaint Handling
- Teamwork and Collaboration
- Customer Success Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Active Listening
- Friendly and Patient
- Customer Communication and Empathy
- Online Chat Support
Hobbies and Interests
- Reading
- Chess
- Playing Soccer
- Painting
- Handy craft works
Playing Soccer, Travelling, Reading, Creative.
I love playing soccer as i am a huge fan of the sport.
I love traveling and seeing new things, environment and creations.
I love reading and learning something new.
I love being creative; thinking of how to make new things be it in art and crafts, and I also love being a problem solver.
Timeline
Customer Support Agent
RapidWristbands
05.2023 - 06.2024
Customer Service Representative
Bloom Insurance
05.2021 - 05.2023
Customer Service Representative
TTEC, TWC
04.2020 - 05.2021
ASSOCIATE IN SCIENCE -
HOUSTON COMMUNITY COLLEGE