Front Desk Associate
AFC Fitness
- Provided exceptional customer service by greeting clients, managing membership inquiries, and scheduling appointments. Ensured smooth operations by handling administrative tasks and maintaining a welcoming environment.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Answered customer telephone calls promptly and appropriately handled needs.
