Isaac Bolar-Williams
Orlando
Summary
Experienced customer service professional with a strong background in the industry and also security fields. Demonstrated expertise in building client relationships and ensuring customer satisfaction. A team player with a positive and outgoing demeanor, I specialize in optimizing processes for quality and speed. Motivated by contributing to company success, I am articulate, energetic, and results-oriented. My passion for developing relationships, cultivating partnerships, and driving business growth fuels my excellence in this role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
GardaWorld Security
06.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Crew Member
Mcdonald’s
02.2024 - 06.2025
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
Crewmate
Checkers
10.2022 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Highschool Diploma - Highschool
University Highschool
Orlando, FL05.2023
Skills
- able to work long shifts/hours of standing
- Computer proficiency
- Multi-Line Proficiency
- Type 60 wpm
- Food Running
- Food Preparation
- Safe Food Handling
- Customer Engagement
- Order Management
- Inventory Restocking
- Customer Service
- Time Management
- Integrity and Honesty
Accomplishments
- Graduated high school with a 3.8 GPA
- Certification in DIT/PHOTOSHOP
Certification
- D Class Security License
- CERTIFICATE OF SECURITY OFFICER TRAINING
Timeline
Security Guard
GardaWorld Security
06.2024 - Current
Crew Member
Mcdonald’s
02.2024 - 06.2025
Crewmate
Checkers
10.2022 - 10.2023
Highschool Diploma - Highschool
University Highschool
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