Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Brown

Atlanta,GA

Summary

Highly motivated technologist with a desire to take on technical challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

ADMINISTRATOR

browns board & care
Oxnard, CA
01.2015 - Current
  • Answered telephones to take messages or redirect calls to appropriate colleagues
  • Researched and developed administrative policies, procedures, and guidelines to facilitate operations
  • Maintained positive working relationships with fellow staff and management
  • Strong telephone etiquette, effectively handling difficult calls
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures.

PC Technician

Elevate Technology Solutions
Atlanta, GA
12.2023 - 01.2024
  • Assessed customer needs to determine the best solutions for computer problems.
  • Performed preventive maintenance on computers by running system diagnostics tests.
  • Oversaw equipment procurement, installation, maintenance, and disposal tasks.
  • Set up local area networks with routers, modems, switches, and hubs as required.
  • installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards, and video cards.
  • Resolved printer-related issues by troubleshooting both the printer itself and associated connections.

Tech Support Agent

Telrite Wireless
Atlanta, GA
11.2023 - 12.2023
  • Provided technical support to customers via telephone and email.
  • Assisted customers with troubleshooting software and hardware issues.
  • Answered customer inquiries regarding product features, functions, installation, configuration, and compatibility.
  • Resolved customer complaints promptly.
  • Identified root causes of technical problems and implemented solutions quickly.
  • Updated customer accounts with notes of service provided or actions taken.
  • Utilized a ticketing system to track the progress of requests from start to finish.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Evaluated software or hardware to recommend improvements or upgrades.

CUSTOMER SERVICE REPRESENTATIVE

Bestbuy
Oxnard, CA
10.2018 - 09.2019
  • Responds to customer requests for products, services, and company information
  • Provides information to customers to open credit cards and loyalty programs
  • Lent technical support, consulting, and implementation services to maintain system performance thresholds.

Education

Security -

CompTIA
12.2023

ITILv4 Foundation -

BestbuyAxelos
09.2023

Computer Support Specialist -

Correlation One
06.2023

Associate of Arts -

Oxnard College
06.2021

High School Diploma -

Hueneme High School
Oxnard, CA
06-2008

Skills

  • Customer Service
  • Software Applications
  • Hardware
  • Data Analysis
  • Tier 1 & 2
  • Ticket Resolution & Escalation
  • JIRA & Remedy
  • Develop SOP’s
  • Data Encryption
  • LAN Management

Timeline

PC Technician

Elevate Technology Solutions
12.2023 - 01.2024

Tech Support Agent

Telrite Wireless
11.2023 - 12.2023

CUSTOMER SERVICE REPRESENTATIVE

Bestbuy
10.2018 - 09.2019

ADMINISTRATOR

browns board & care
01.2015 - Current

Security -

CompTIA

ITILv4 Foundation -

BestbuyAxelos

Computer Support Specialist -

Correlation One

Associate of Arts -

Oxnard College

High School Diploma -

Hueneme High School

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