Isaac Burris
Junction City,KS
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Holiday Inn at the Campus-Manhattan, KS
Manhattan, KS
07.2023 - Current
- Manage and operate daily operations around the hotel and all of its departments
- Oversees day to day operations of all departments including Guest Services, Finance, Human Resources and Food & Beverage
- Actively engages with guests to ensure satisfaction throughout the duration of their stay
- Promotes hotel through multiple online channels, in addition to active participation in the Manhattan Chamber of Commerce
- Personally responsible for the development and continued growth of all staff members through the utilization of annual written evaluations and regular coaching events
- Has extensive knowledge in multiple computer programs, operating systems and Point of Sale systems
- Directly oversees Banquet and Sales manager to actively promote hotel, grow client base and generate continued revenue.
General Manager
Holiday Inn Express and Suites-Beatrice, NE
Beatrice, NE
01.2020 - 03.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Front Desk Agent
Holiday Inn Express and Suites-Beatrice, NE
Beatrice, NE
10.2019 - 06.2021
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Processed payments accurately and efficiently.
McDonalds Crew Trainer
Mcdonalds-Claycomo, MO
Liberty, MO
11.2017 - 05.2019
- Ensured that all safety protocols were followed during training sessions.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Encouraged open communication between trainees and management throughout the learning process.
- Stayed up to date on requirements of all team positions to optimize training.
Education
High school diploma -
Winnetonka High School
Kansas City, MO08.2022
Skills
- Training and development skill
- Business operations knowledge
- Team leadership strength
- Process Improvement
- Budgeting and cost control
- Food safety and sanitation
- Marketing initiatives
- Resource Allocation
- Vendor Sourcing
- Customer Retention
References
References available upon request.
Timeline
Assistant General Manager
Holiday Inn at the Campus-Manhattan, KS
07.2023 - Current
General Manager
Holiday Inn Express and Suites-Beatrice, NE
01.2020 - 03.2023
Front Desk Agent
Holiday Inn Express and Suites-Beatrice, NE
10.2019 - 06.2021
McDonalds Crew Trainer
Mcdonalds-Claycomo, MO
11.2017 - 05.2019
High school diploma -
Winnetonka High School
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