Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaac Cavero

Jacksonville,FL

Summary

Customer service professional with proven track record in team leadership and performance management. Known for strong focus on collaboration and achieving results, adapting to changing needs with ease. Expertise in conflict resolution and team training, ensuring high levels of customer satisfaction and team efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Team Leader

Publix
09.2016 - Current
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Ran Payroll for over 200 employees.
  • Helped create and execute new ideas for the department.
  • In charge of the new hire process which included I-9's, orientation, and introduction to the store.
  • Managed a department of over 80 associates.

Operations Specialist/Security Officer

Tiffany & Co.
10.2020 - 11.2021
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to client needs.
  • Collected, arranged, and input information into database system.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to wait times and directing them to the correct person based on their need.
  • Wrote detailed reports on property damage, and theft.

Seasonal Sales Associate

Tory Burch
01.2021 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Part-Time Teller

Truist Bank
10.2019 - 07.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
06-2016

Skills

  • Team management
  • Complaint resolution
  • Training development aptitude
  • Administrative support
  • Report preparation
  • Customer service excellence
  • Relationship building
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Meeting Sales Goal

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Sales Associate

Tory Burch
01.2021 - 03.2021

Operations Specialist/Security Officer

Tiffany & Co.
10.2020 - 11.2021

Part-Time Teller

Truist Bank
10.2019 - 07.2020

Customer Service Team Leader

Publix
09.2016 - Current

High School Diploma -

Atlantic Coast High School

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