Isaac Choi
Student - Gpa: 3.447
Gaithersburg,MD
Summary
Enthusiastic student with a bright and uplifting personality with flexibility to fill any missing roles or needs. Organized and skilled at administrative work as well as dependable in any situation. Quick and efficient with work to increase productivity as well as promote proactive time management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Waiter
K-Pot Korean BBQ & Hotpot
Rockville, Maryland
08.2021 - Current
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Kept server areas clean and stocked to increase efficiency while working tables
- Stayed up-to-date on menu changes to help customers make food choices
- Used cash registers and credit card machines to cash out customers
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Bussed and reset tables to keep dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Hiring Manager
Kumon
Dulles, Virginia
04.2020 - Current
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Conducted interviews with potential job candidates in order to evaluate the candidates at a closer and more personal level
- Managed the decisions of hiring employees as well as supervising the evaluation process in which potential job candidates would be chosen from
- Managed entry level employees with their schedules and also educated them in what the employees could do to further facilitate a better workplace
- Oversaw termination of employees relating to the physical act of letting an employee go as well as the emotional portion of explantion
Shift Leader
Paris Baguette
Centreville, Virginia
02.2020 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Handled inventory checks and updates as well as organization of all supplies
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
High School Diploma -
Centreville High School
Clifton, VA 09.2016 - 06.2020
Fire Protection Engineering
University of Maryland - College Park
College Park, MD 09.2020 - Current
Skills
Guest relations management
Staff Management
Policies and procedures
Verbal and written communication
Active Listening
Problem-Solving
Dependable and Responsible
Accomplishments
Life Safety Project
- Conducted an in depth analysis of the life safety regarding the Bredan Iribe Center for Computer Science and Engineering
- Cited relevant Life Safety Codes from the NFPA 101
- Researched the safety related to occupancy load, paths of egress, exit capacity, and egress effeciency
Home Fire Simulation Project
- Simulated a fire in a home with a handmade model of a one floor two room home
- Created model sized furniture and decorations with similar materials to make a realistic model
- Designed a working fire detection and suppression system with the Arduino and several codes for the detection through a light sensor and used a motor to activate a pressurized water suppression system similar in design to a sprinkler
Timeline
Waiter
K-Pot Korean BBQ & Hotpot
08.2021 - Current
Fire Protection Engineering
University of Maryland - College Park
09.2020 - Current
Hiring Manager
Kumon
04.2020 - Current
Shift Leader
Paris Baguette
02.2020 - Current
High School Diploma -
Centreville High School
09.2016 - 06.2020