Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Clifford

Delaware,OH

Summary

Proven customer service expert, adept in customer satisfaction and sales enhancement. Excelled in fostering customer loyalty and exceeding service goals through effective communication and reliability. Skilled in financial transactions and problem resolution, significantly contributing to a positive shopping environment and team performance. Demonstrates patience, adaptability, and a cooperative attitude in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Big Lots
05.2021 - 04.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered product questions using knowledge of sales and store promotions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate

The North Face Inc.
01.2019 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associate of Applied Science - Business Administration

Columbus State Community College
Columbus, OH

Real Estate Salesperson

Hondros College of Real Estate
Westerville, OH

High School Diploma -

Rutherford B Hayes High School
Delaware, OH
05.2020

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Focus
  • Honest and Dependable
  • Adaptable and Flexible
  • Cooperative Attitude

Timeline

Customer Service Cashier

Big Lots
05.2021 - 04.2024

Sales Associate

The North Face Inc.
01.2019 - 02.2020

Associate of Applied Science - Business Administration

Columbus State Community College

Real Estate Salesperson

Hondros College of Real Estate

High School Diploma -

Rutherford B Hayes High School

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Isaac Clifford