Summary
Overview
Work History
Education
Skills
Timeline
Barista

Isaac Coleman

Castleberry ,AL

Summary

Dynamic and adaptable professional with a proven track record at Starbucks, where I enhanced customer satisfaction and fostered loyalty through exceptional service and coffee expertise. A collaborative team player and creative problem-solver, I excel in fast-paced environments, significantly improving sales with my latte art and POS system operation skills.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
06.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Warehouse Assistant

DW McMillian Hosptial
09.2022 - 06.2024
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.

Education

Highschool -

House of Prayer Academy
Castleberry, AL

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • Excellent memory
  • POS Systems
  • Hospitality service expertise
  • POS System Operation
  • Coffee expertise
  • Inventory Management
  • Latte art
  • Conversant in Language
  • Retail Management

Timeline

Barista

Starbucks
06.2024 - Current

Warehouse Assistant

DW McMillian Hosptial
09.2022 - 06.2024

Highschool -

House of Prayer Academy

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Isaac Coleman