Isaac Cortez
San Jose,CA
Summary
Capable Supervisor familiar with functions related to lifeguard responsibilities. Intensive training in water rescue and safety regulations. Strong communication skills.
Overview
9
9
years of professional experience
Work History
Lifeguard Supervisor
Raging Waters San Jose And Sacramento
San Jose, CA
03.2021 - 05.2022
- Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR and water rescue techniques.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Deck Supervisor
The Almaden Valley Athletic Club
San Jose, CA
06.2020 - 07.2021
- Documented and reported safety-related concerns or incidents.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Performed daily log updates and generated reports for supervisors.
- Performed or participated in emergency drills as required.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service Representative
The Almaden Valley Athletic Club
San Jose, CA
01.2019 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Swim Instructor
The Almaden Valley Athletic Club
San Jose, CA
10.2018 - 07.2021
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught daily swim instruction to students varying in ages and skill levels.
- Helped run in-house required mock drills and monthly in-house training.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Lead Lifeguard
Noah’s Ark Water Park
Wisconsin Dells, WI
06.2020 - 08.2020
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Lead Lifeguard
Raging Waters San Jose
San Jose, CA
04.2019 - 08.2019
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Conducted patrols of lifeguards locations to identify and help those in need of immediate care and assistance.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Lifeguard
Palace Entertainment
San Jose, CA
06.2017 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Monitored safety of guests in and around swimming pool.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Entered water immediately to pull struggling swimmers to safety.
Education
Associate of Science - Business Administration
Evergreen Valley College
San Jose, CA05.2021
High School Diploma -
Santa Teresa High School
San Jose, CA05.2018
Skills
- Safety Violations
- Lifeguard Procedures
- Cleanliness Standards
- Rule Enforcement
- Customer Satisfaction
- Positive Learning Environment
- Swimming Instruction
- Water Quality Testing
- Cardiopulmonary Resuscitation (CPR)
- Accident Site Management
- Quality Standards
- Staff Performance Evaluation
- Staff Meetings
- Locker Room Cleanliness
- Swimmer Rescue
- General Housekeeping
References
Nicole Walker- operations manager great wolf lodge
(602)-7517196
Matthew Lum- Former operations manager
Matthew.Lum1@yahoo.com
(408)-826-2068
Cassandra Fonseca- Former aquatics manager
Cassandraafonseca@gmail.com
(408)-464-9624
Alfredo Vallarde-Operations manager Sacramento
-(408)-202-3158
Bryant Bowman-Site manager Avac
-408-499-6576
Cameron- Noah's ark Supervisor
-cutter@rsd.k12.wi.us
-(608)-415-2472
Timeline
Lifeguard Supervisor
Raging Waters San Jose And Sacramento
03.2021 - 05.2022
Deck Supervisor
The Almaden Valley Athletic Club
06.2020 - 07.2021
Lead Lifeguard
Noah’s Ark Water Park
06.2020 - 08.2020
Lead Lifeguard
Raging Waters San Jose
04.2019 - 08.2019
Customer Service Representative
The Almaden Valley Athletic Club
01.2019 - 07.2021
Swim Instructor
The Almaden Valley Athletic Club
10.2018 - 07.2021
Lifeguard
Palace Entertainment
06.2017 - 08.2018
Associate of Science - Business Administration
Evergreen Valley College
High School Diploma -
Santa Teresa High School
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