Isaac Davis
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Applied Materials
05.2016 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supports the development and tracking of organizational performance metrics
- Responsible for meeting or improving cycle time performance and other metrics.
- Ensures timely response to operations issues impacting customer satisfaction; acts as an interface in the establishment of and ensuring conformance to customer/vendor requirements; prepares detailed analysis of cost of quality opportunity and initiates corrective action.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Support the analysis of and plans for maximum production capacity optimization; implements and monitors manufacturing or dept.
- Processes that collect, analyze and report key measurement data and real-time status.
- Identifies process and quality changes designed to improve manufacturing or department capabilities.
Operations Supervisor
Economy Car Rental
11.2015 - 07.2016
- Motivated and trained employees to maximize team productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Customer Operations Manager
White River Homes Inc
05.2015 - 11.2015
- Coordinated utility service providers according to project schedules
- Enhanced customer satisfaction by implementing efficient operational processes and addressing customer concerns promptly.
- Optimized resource allocation by analyzing performance data and identifying areas for efficiency improvements.
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
- Assessed staffing needs based on workload fluctuations and planned strategic hiring initiatives accordingly.
- Oversaw vendor relationships to ensure optimal service levels at competitive pricing while meeting contractual obligations.
Lead Automotive Technician
RTR Performance Motorsports
09.2014 - 04.2015
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
General Laborer
Loram Maintenance of Way, Inc.
05.2013 - 08.2014
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Responsible for Train Line, Independent, and Hand Brake inspections and repair
- Inspected, serviced, and repaired stone modules for hydraulic, and free spin compliance
- Completed tasks efficiently for timely project completion within set deadlines.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Site Foreman
Hydrozonix LLC
04.2012 - 04.2013
- Without direct supervision, ensured proper operation of EF80 Water Treatment Satellite Unit
- Also performed checks and preventative maintenance on EF80 Unit and all subsystems
- Responsible for new employee training, and implementation of training program
- Kept up-to-date records of equipment performance, maintenance schedules, and coordinated movement of heavy equipment from location to location
- Assisted employees with proper timesheet format and verifying hours worked
- Responsible for safe travel of employees to and from the housing area and job site
- Maintained a clean and safe work environment on a daily basis
- Responsible for completing visual and manual inspections, and minor preventative maintenance.
Field Operations Supervisor
AECOM/AGS
11.2007 - 04.2012
- Plans work schedules, sequence of operations, and distribution of work; designates workers and assigns work; explains work requirements, methods, and procedures; assists with resolving problems
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Maintained accurate documentation of field activities, facilitating efficient reporting and analysis of results.
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Education
High School Diploma -
C. E. Ellison High School
Killeen, TX05.1997
Skills
- Cross-functional Team Leadership
- Lean Manufacturing
- Teamwork
- Leadership
- Organizational Development
- Performance Improvement
- High Proficiency
- Problem-Solving
- Operations Management
- Customer Service
Websites
Certification
- Six Sigma Green Belt Specialization - University System of Georgia, V7RRCM29CLBV
- Excel Skills for Business: Essentials - Macquarie University, D8ZP38JW6898
Awards
- Employee Wafer Award - Applied Materials, 11/01/19, Providing excellence in individual performance and collaboration with multiple business units showing leadership and dedication.
- Employee Wafer Award - Applied Materials, 08/01/18, Providing excellence in individual performance and collaboration with multiple business units showing leadership and dedication.
- Team Excellence Award - Applied Materials, 06/01/17, Leading the team to record production and quality goals for the 2nd Quarter of 2017.
Timeline
Operations Manager
Applied Materials
05.2016 - 03.2024
Operations Supervisor
Economy Car Rental
11.2015 - 07.2016
Customer Operations Manager
White River Homes Inc
05.2015 - 11.2015
Lead Automotive Technician
RTR Performance Motorsports
09.2014 - 04.2015
General Laborer
Loram Maintenance of Way, Inc.
05.2013 - 08.2014
Site Foreman
Hydrozonix LLC
04.2012 - 04.2013
Field Operations Supervisor
AECOM/AGS
11.2007 - 04.2012
High School Diploma -
C. E. Ellison High School
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