Isaac Deese
Las Vegas,NV
Summary
Experienced sales leader with a focus on driving growth and development. Demonstrated success in consistently surpassing sales targets and increasing revenue. Strong ability to build and lead high performing sales teams, creating a collaborative and results oriented atmosphere. Expertise in identifying market opportunities, developing strategic sales plans, and executing effective strategies to maximize business growth. Skilled in cultivating strong client relationships and delivering exceptional customer service to drive satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Management Trainee
Enterprise Mobility
07.2024 - Current
- Assisted in the development and implementation of strategic initiatives to improve operational efficiency and reduce costs
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described products to customers and accurately explained details and care of merchandise.
- Created and maintained a database of 700 customer information that improved customer service capabilities
- Provided feedback and guidance to junior employees to help them reach their full potential
- Developed and maintained a system for tracking employee performance and providing feedback.
Sales and Service Manager
24 Hour Fitness
10.2022 - 05.2024
- Responsible for hitting daily targets of $3,000 regarding membership sales and fitness training programs
- In charge of handling banking deposits, hiring talent and scheduling, timecards/payroll, NPS surveys/overall member satisfaction and guest tours
- Managing team of 16: 8 sales associates and 8 trainers
- Month to month/quarterly budget review using P&L statements
- Conducting weekly performance drivers to ensure adequate associate production
- Open door policy for billing and CRM training
- Reviewing trainer's client folders to ensure fitness program is providing value and catered to their health goals
- B2B marketing in order to generate more foot traffic and overall health awareness which resulted in 30% growth from PFY
- Creating a hustle environment while still maintaining positive, supportive energy.
Associate Account Manager
Automatic Data Processing
06.2022 - 10.2022
- Dedicated book of business servicing 35+ company accounts ranging from 100-999 employees
- Workforce Now (WFN) payroll platform for Major Accounts Services (MAS)
- Assisting with processes starting from recruitment to retirement: time tracking, onboarding process and new hire documents, quarterly and annual filings, etc
- Multi-state payroll and tax jurisdictions
- Research tax agency notices and collaborate with tax department
- Review and set up payroll deductions such as garnishment, retirement, and medical benefits
- Prepare tax and payroll reports for business and workman's compensation audits
- Assist in setting up PTO and sick plans in accordance with state regulations with the guidance of HR.
Client Support Consultant I
ADP
09.2020 - 05.2022
- Assisting with onboarding new hires to client services team
- Processing tax credits (ERC) and advising on PPP loan reporting
- Side by side training with 1st year tenured associates on company best practices.
Associate Client Support Consultant
ADP
02.2019 - 08.2020
- Servicing clients with payroll, human resource, retirement and insurance products/technologies
- Implementing new business accounts and maximizing client engagement
- Processing payroll for small businesses
- Relationship builder within small business services (Companies with 50 employees or less)
- Advising companies on best practices or solutions based on experience and client input
- Case Management (client follow ups, handling between 30-60 service requests weekly).
Customer Service Representative
Rockledge Securities
04.2016 - 08.2018
- Collaborate with service and sales departments at Toyota of Orange, Riverside and Huntington Beach
- Car alarm installation and maintenance
- Direct and lead team of 2/3 in support of driving alarm system sales after every car purchase or lease (8-30 cars per day)
- Responsible for on the job training involving sales pitch and customer etiquette
- Met or exceeded daily quota of 8 alarm systems for full tenure with company
- Commence all team meetings to realign company objectives and broaden Toyota product knowledge.
Education
Bachelor of Science -
La Sierra University
Riverside, CA12.2018
Skills
- Sales
- CRM Management
- Upselling
- Goal setting and forecasting
- Client acquisition and retention
- Self Motivating
- Payroll Management
- Customer Relationship Management
- Training Activities
- Billing Processes
- Social Media Marketing
- Scheduling
- Income Statements
- Budgeting Skills
- Customer Support
- Consulting
- Employee Onboarding
- Tax Credits
- Sales Presentations
- Garnishments
- Time Tracking Software
- Recruitment
Timeline
Management Trainee
Enterprise Mobility
07.2024 - Current
Sales and Service Manager
24 Hour Fitness
10.2022 - 05.2024
Associate Account Manager
Automatic Data Processing
06.2022 - 10.2022
Client Support Consultant I
ADP
09.2020 - 05.2022
Associate Client Support Consultant
ADP
02.2019 - 08.2020
Customer Service Representative
Rockledge Securities
04.2016 - 08.2018
Bachelor of Science -
La Sierra University
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