Isaac Deese
Las Vegas
Summary
Dynamic sales professional with a proven track record at Tesla, excelling in sales funnel management and client relationship building. Adept at achieving targets through strategic planning and performance analysis, I leverage strong problem-solving skills to drive results and enhance customer satisfaction. Committed to delivering exceptional service and fostering trust with clients.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Tesla
Las Vegas
12.2024 - Current
- Educated clients on electric vehicles and sustainable energy solutions during consultations.
- Managed sales funnel pipeline of 550+ leads to maximize conversion opportunities.
- Documented customer interactions in CRM system for efficient follow-up and record-keeping.
- Collaborated with team members to enhance service delivery strategies.
- Supported sales team in achieving monthly targets through proactive outreach initiatives.
- Established trust-based relationships with prospects via effective telephone communication.
- Provided detailed information on vehicle specifications and financing options, facilitating informed decisions.
Management Trainee
Enterprise Mobility
Las Vegas
07.2024 - 11.2024
- Implemented strategic initiatives that enhanced operational efficiency and reduced costs.
- Developed customer information database to improve service capabilities.
- Established employee performance tracking system to monitor staff productivity.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer issues promptly to foster loyalty and satisfaction.
- Analyzed sales data, producing comprehensive reports on performance metrics.
Sales and Service Manager
24 Hour Fitness
Long Beach
10.2022 - 05.2024
- Achieved daily targets for membership sales and fitness training programs, ensuring 80% conversion and 10% attachment rates.
- Managed banking deposits, talent acquisition, scheduling, timecards, payroll, and NPS surveys to enhance member satisfaction.
- Led a team of 16, including 8 sales associates and 8 trainers, to drive performance and productivity.
- Conducted monthly and quarterly budget reviews utilizing P&L statements for strategic financial oversight.
- Implemented weekly performance assessments to optimize associate productivity and meet organizational goals.
- Facilitated an open-door policy for billing inquiries and CRM training to promote knowledge sharing.
- Evaluated trainer client folders to ensure fitness programs met health goals and delivered value.
- Executed B2B marketing strategies to increase foot traffic and elevate overall health awareness.
Associate Account Manager
Automatic Data Processing
La Palma
06.2022 - 10.2022
- Serviced 35+ company accounts, managing payroll for employees between 100 and 999.
- Utilized Workforce Now platform to administer Major Accounts Services effectively.
- Assisted in all HR processes from recruitment to retirement, including time tracking and onboarding.
- Navigated multi-state payroll and tax jurisdictions to ensure compliance.
- Researched tax agency notices and collaborated with tax department on resolutions.
- Reviewed and established payroll deductions for garnishments, retirement plans, and medical benefits.
- Prepared comprehensive tax and payroll reports for business audits and workers' compensation.
- Facilitated setup of PTO and sick leave plans aligned with state regulations under HR guidance.
Client Support Consultant I
ADP
La Palma
09.2020 - 05.2022
- Assisting with onboarding new hires to client services team
- Processing tax credits (ERC) and advising on PPP loan reporting
- Side by side training with 1st year tenured associates on company best practices
Associate Client Support Consultant
ADP
La Palma
02.2019 - 08.2020
- Processed payroll for small businesses, ensuring accuracy and compliance with regulations.
- Managed relationships within small business services, focusing on companies with 50 employees or fewer.
- Serviced clients with payroll, human resource, retirement, and insurance technologies.
- Implemented new business accounts to enhance client engagement strategies.
- Conducted case management, handling 30 to 60 service requests weekly with follow-ups.
- Advised companies on best practices based on experience and client feedback.
Customer Service Representative
Rockledge Securities
Orange
04.2016 - 08.2018
- Collaborated with service and sales departments at Toyota of Orange, Riverside, and Huntington Beach.
- Installed and maintained car alarm systems.
- Directed team of two to three members to enhance alarm system sales after vehicle purchases or leases.
- Conducted on-the-job training focusing on sales techniques and customer etiquette.
- Consistently met or exceeded daily quota of eight alarm systems throughout tenure.
- Initiated team meetings to realign objectives and improve product knowledge regarding Toyota offerings.
Education
Bachelor of Science - Marketing
La Sierra University
Riverside, CA12-2018
Skills
- Sales funnel management
- CRM documentation
- Team collaboration
- Performance analysis
- Strategic planning
- Problem solving
- Trust building
- Conflict resolution
- Time management
- Customer service
- Objection handling
- Pipeline management
- Product demonstrations
- Sales training
- Building rapport
- Closing deals
- Cold calling
- Upselling strategies
- Coaching and mentoring
- Network development
- Client account management
- B2B and B2C sales
- Post-sales support
Personal Information
- Title: Customer Service Manager
- Date of Birth: 10/16/95
Timeline
Sales Advisor
Tesla
12.2024 - Current
Management Trainee
Enterprise Mobility
07.2024 - 11.2024
Sales and Service Manager
24 Hour Fitness
10.2022 - 05.2024
Associate Account Manager
Automatic Data Processing
06.2022 - 10.2022
Client Support Consultant I
ADP
09.2020 - 05.2022
Associate Client Support Consultant
ADP
02.2019 - 08.2020
Customer Service Representative
Rockledge Securities
04.2016 - 08.2018
Bachelor of Science - Marketing
La Sierra University