Hi, I’m
Isaac Del Bosque
Mission,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
years of professional experience
1
Certification
Work History
SAFE Global Services
Assistant Operations Supervisor
05.2020 - Current
Job overview
- Monitored and promoted safe work environment through process adherence.
- Conducted team meetings and forums to share information.
- Drove results through communication, collaboration and accountability.
- Led departmental strategy, innovation and continuous improvement while embracing change.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Analyzed department metrics and performance and reported findings to management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Negotiated with distributors to find quality products and best prices.
- Developed talent to full potential through training, consistent feedback and coaching.
SAFE Global Services
Team Leader Manager
05.2019 - 05.2020
Job overview
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
SAFE Global Services
Command Center Security Operations Operator
05.2018 - 05.2019
Job overview
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Education
The University of Texas Rio Grande ValleyEdinburg, TX
Bachelor of Science from Electrical Engineering
05.2023
University Overview
- Capstone Project: Firearm Detection System, Team Leader, In the capstone project, my team and I created a portable camera system that uses an object detection algorithm to identify firearms in live feeds and notify the end-user via email, SMS, custom visual and audio message..
- Awarded and recognized in 2023 Engineering Week Project Poster Showcase & Competition.
The University of Texas Rio Grande ValleyEdinburg, TX
Minor from Business Management
05.2021
South Texas CollegeMcallen, TX
Associate of Science from Engineering (Pre-Engineering)
05.2019
Skills
- Electrical Engineering
- Customer Interaction
- Production Operations
- Intelligence Operations
- Inventory Accuracy
- Employee Development
- Business Operations
- Team-Building Exercises
- Technology
- Operations Improvement
- Project Planning
- Team Training
- Oversee Administrative Functions
- Job Assignments
- Manage Operations
- Safe Work Methods
- Overseeing Personnel
- Employee Performance Evaluations
Certification
- Six Sigma White Belt - Engineering - 2023
- ESET Cybersecurity Awareness Training - 2020
- CPR/AED & FIRST AID Training - 2020
Languages
Spanish
Professional Working
Timeline
Assistant Operations Supervisor
SAFE Global Services
05.2020 - Current
Team Leader Manager
SAFE Global Services
05.2019 - 05.2020
Command Center Security Operations Operator
SAFE Global Services
05.2018 - 05.2019
The University of Texas Rio Grande Valley
Bachelor of Science from Electrical Engineering
The University of Texas Rio Grande Valley
Minor from Business Management
South Texas College
Associate of Science from Engineering (Pre-Engineering)
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