Isaac Desta
IT Specialist
St. Paul,MN
Overview
2
2
years of professional experience
Work History
IT Specialist
Federal Emergency Management Agency, FEMA
Bloomington, MN
10.2024 - Current
- Provided comprehensive customer service support for wide range of IT related issues, ensuring prompt and effective solutions to maintain productivity
- Administered and maintained Active Directory infrastructure, including creating and managing user accounts, groups, and permissions
- Assisted in setting up and troubleshoot printers, including networked configuration
- Installed and tested CAT5 cabling, enhancing network reliability
- Configured iPhones and iPads, ensuring seamless device integration
IT Specialist
Monicat Data
St Paul, MN
07.2023 - 08.2024
- Resolved technical issues, reducing downtime and boosting user satisfaction
- Maintained iOS devices to support efficient mobile workflow
- Managed and maintained customer support on internal service portal
- Managed software installation, updated, and licensing, maintaining compliance and security across user system
Education
Bachelor of Science - Cyber Security
Metropolitan State University
Dec 2023
Associate degree: Associate of Arts Degree - Liberal Arts
Minneapolis Community and Technical College
Dec 2021
Skills
- Database Management Systems, Analytics, SQL, R Programming, Tableau, Metadata, Data Collection
- Google BigQuery, GCP, Data-driven Decision Making, Problem Solving, Questioning, Data Analysis, Data Visualization
- Python, Jira, Operating Systems, Computer Networking, Troubleshooting, Network Security, Routing, System Administration
- OTHER SKILLS & INTERESTS
- Computer:
- Microsoft Applications (Excel, Word, PowerPoint & Outlook), C, Java
- Language: Professional in Amharic
- MS office proficiency
- IT troubleshooting
Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Paid time offFlexible work hoursWork-life balanceCareer advancementHealthcare benefitsCompany Culture401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Google IT Support Professional Certificate - Google.
- Google Data Analytics Professional Certificate - Google.
Timeline
IT Specialist
Federal Emergency Management Agency, FEMA
10.2024 - Current
IT Specialist
Monicat Data
07.2023 - 08.2024
Bachelor of Science - Cyber Security
Metropolitan State University
Associate degree: Associate of Arts Degree - Liberal Arts
Minneapolis Community and Technical College
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