Isaac Dirks

Team Member

Chick-fil-A

08.2022 - Current

Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Answered customers' questions, recommended items, and recorded order information.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Observed diners to respond to additional requests and determine when meal completed.
Adjusted food preparation methods in accordance with customer requests.
Demonstrated knowledge of menu items and corresponding ingredients.
Greeted customers and answered inquiries regarding menu items and specials.
Utilized POS system to receive and process food and beverage orders.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Cleaned and organized kitchen, dining and service areas.
Processed customer payments and balanced cash drawers.
Kept register accurate through correct billing, payment processing, and cash management practices.
Registered guest information on database to maintain accuracy and tracking information.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Helped guests at tables when in need of assistance.
Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Reset tables between guests by restocking low items and wiping down surfaces.
Established welcoming atmosphere by greeting each guest warmly.
Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Contributed to a positive team environment by assisting coworkers with tasks when needed.

Summary

Overview

Work History

Team Member

Education

High School Diploma -

Skills

Hobbies

Timeline

Team Member

High School Diploma -

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