Isaac Dooley
San Antonio,TX
Summary
Professional with comprehensive experience in front office management, ready to enhance operational efficiency and guest satisfaction. Strong focus on team collaboration, ensuring seamless daily operations and adapting to evolving needs. Expertise in customer service, staff training, and conflict resolution. Known for reliability, strategic thinking, and consistently achieving results.
Overview
2
2
years of professional experience
Work History
Front Office Manager
Intercontinental Hotels Group
07.2024 - Current
- Opening Front Office Manager for new hotel. Worked both Day time and Overnight shifts.
- Collaborated with other departments to ensure a seamless guest experience, addressing concerns promptly and efficiently.
- Established a positive work environment for employees, leading to increased productivity and overall team success.
- Oversaw daily front office operations, ensuring smooth workflow while maintaining high standards of customer service excellence.
- Maintained a strong presence in the front office area, addressing guest concerns personally and fostering an atmosphere of approachability and professionalism.
- Streamlined communication between front office personnel and other departments, resulting in improved efficiency in problem solving.
- Managed and assisted with Front desk, Bell staff, Concierge, Club Lounge, & Valet operations.
Assistant Front Office Manager
Omni Hotels & Resorts
02.2023 - 07.2024
- Forbes 4 Diamond Standards implemented with customer service and requirements with all departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Mentored office employees on proper administrative procedures and how to use programs such as Opera PMS, keeping operations consistent and efficient for maximum performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supervised Front Office & Guest Services team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Education
GED -
Santa Barbara City College
Santa Barbara, CASkills
- Front Office Operations
- Forbes Certified
- Luxury
- Opera PMS 5 Years
- Rooms Division
- Staff training and development
- Guest relations management
- Task delegation
Timeline
Front Office Manager
Intercontinental Hotels Group
07.2024 - Current
Assistant Front Office Manager
Omni Hotels & Resorts
02.2023 - 07.2024
GED -
Santa Barbara City College
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