Isaac Driggs

During this period, I launched and managed multiple online ventures focused on e-commerce, brand development, and digital sales. I successfully operated online storefronts specializing in high-demand retail products, handled supplier relationships, managed customer acquisition through social media marketing, and developed strong skills in business growth strategy and client communication. I founded and grew several online brands, generating consistent revenue through digital marketing and sales campaigns. I oversaw daily business operations, inventory, and fulfillment processes, while maintaining customer satisfaction. Gained hands-on experience in marketing automation, customer service, and scaling online sales using platforms such as TikTok Shop, Wix, and Shopify.

At Servpro, I performed hands-on restoration and mitigation services for residential and commercial properties affected by water, fire, mold, and hazardous conditions. Worked in fast-paced environments requiring precision, safety awareness, and strong customer service. Conducted water extraction, structural drying, and dehumidification using industry-standard equipment. I assisted in fire and smoke cleanup, content pack-outs, odor removal, and property restoration. I performed mold remediation tasks, including containment setup, HEPA vacuuming, and antimicrobial application. I worked directly with homeowners, insurance adjusters, and project managers to ensure clear communication and efficient job completion.

As a reservations and customer experience specialist, I work in a service- and sales-focused call center. My main responsibilities include greeting customers over the phone and helping them to book, adjust, and/or cancel flights. I am also responsible for planning/scheduling reservations, processing payments, reissuing tickets, and, furthermore, listening to, caring for, and connecting with all customers, answering questions regarding promotional deals, credit cards, flight rates, and policies, to best accommodate our customers with their Delta travel experience.

At Discover Card, my main responsibility is to get in contact with cardholders who have fallen behind in making payments, while keeping the goodwill of the customers. I update cardholders' or third parties' contact information. Most importantly, I handle calls for all levels of delinquent accounts and present all payment options or strategies to help resolve Discover cardmembers' delinquency issues.

At FedEx, I worked in a warehouse where I would scan lost packages, research what each package is, and why it's marked missing. I also worked on the ground, where I sorted packages of all sizes off a conveyor belt and placed them in the correct wire basket.

At Newrest, I worked in data entry for a catering company that supplies food to airlines. I was responsible for entering batches into a spreadsheet that included the item ingredients, recipe, weight, and cost. In the data entry department, I was also responsible for reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output. Due to COVID-19, airlines were restricted from serving food. Because there are no longer restrictions post-Covid-19, this was only a temporary job to help remove the backlog.

As a wireless sales consultant, I learned the basic knowledge of Verizon's Go Wireless electronic technology. My primary duties included being up to date on the latest technology, reaching for sales quotas, and interacting with customers. I organized, oversaw the store, and conducted inventory. I computed sales prices, total purchases, and received and processed cash and credit payments.