Isaac Ernst
ALLIANCE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Assistant manager
J&K Subway
ALLIANCE
06.2024 - Current
- Supervised daily operations and ensured smooth service at J&K Subway.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on customer service and food safety procedures.
- Trained new staff on food safety protocols and service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Coordinated with team members to maintain cleanliness and organization standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented promotional initiatives to enhance customer engagement and sales.
- Collaborated with management on training programs for employee development.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored food preparation processes for quality and adherence to guidelines.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Alliance High School
Alliance, OH07-2026
Skills
Welding techniques
Hands-on tasks
Team collaboration
Willingness to learn
Continuous learning
Timeline
Assistant manager
J&K Subway
06.2024 - Current
Alliance High School