Summary
Overview
Work History
Education
Certification
Timeline
Generic

Lenette Mercado

Ontario,CA

Summary

Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at C.E.C. Entertainment. Expert in kitchen organization and food preparation, coupled with exceptional multitasking abilities. Demonstrated leadership in fostering team collaboration and driving business growth. Skilled in customer service, ensuring high-quality experiences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cook

Shell Rivergrade Station
03.2017 - 11.2024
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Package Handler

FedEx
05.2021 - 09.2021
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.



Assistant Manager

C.E.C. Entertainment
05.2009 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.




Education

GED -

Monrovia Adult Education
Monrovia, CA
06-2022

Certification

Food handler certified

Timeline

Package Handler

FedEx
05.2021 - 09.2021

Cook

Shell Rivergrade Station
03.2017 - 11.2024

Assistant Manager

C.E.C. Entertainment
05.2009 - 08.2015

GED -

Monrovia Adult Education

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Lenette Mercado